To streamline Humana's self-service assistance and create the best possible experience for members and providers, Humana Specialty CompBenefits has enhanced its Integrated Voice Response (IVR) system. IVR is the automated voice system that greets and directs callers to customer care 800 numbers.
The IVR has been enhanced to be more courteous, helpful, accurate, and personal. We listened to our customer feedback, looked at our brand values and attributes, and updated the system to give callers a better, faster, more efficient IVR experience that will increase satisfaction and promote self-service .
When members and providers call Humana Specialty/CompBenefits 800 numbers they will:
- Obtain information quickly, easily and effectively
- Have to enter authentication information only once
- Listen to menu options that only pertain to them
For more information contact your sales executive.
