What the Transplant Services Team Does
Since 1987, this team has guided thousands of members and their families by:
- Explaining benefit structure and helping members maximize their benefits
- Helping members get the most from their benefits by choosing a program in Humana's National Transplant Network
- Dedicating specially trained staff to handle claims quickly and efficiently
National Transplant Network
Humana's National Transplant Network (NTN) is a network of facilities with transplant programs that are available to provide members with transplant services. The NTN offers services for all covered solid organ transplants and stem cell transplants. To be part of the NTN, transplant facilities and programs must meet certain criteria pertaining to:
- Annual volume (number of transplants performed)
- Survival rates
All facilities must execute an NTN Agreement to participate in the National Transplant Network. In addition, adult transplant programs must be Medicare-certified.
How Members Can Reach Our Transplant Services Team
To reach Humana's team of transplant care coordinators and benefits specialists, members should call 1-866-421-5663.
Benefits for transplant services vary by product, plan, and employer. The cost of organ transplants can vary widely depending on which facility a member chooses. These programs and tools are not insurance products and are not guaranteed under any contract. Humana is not required to provide these services, but makes them available to eligible members at no additional cost.