Scheduling a Consultation

Not all members are asked to schedule a consultation – only those with a higher risk level for harmful drug reactions.

If a member receives a notice in their SmartSummary Rx^SM statement to call MTM, we encourage them to do so.

Consultations are provided at no additional cost.

Scheduling

The consultation will be with a registered nurse or a pharmacist. Consultations are conducted either over the phone or face-to-face. These things are needed for the call:

Humana ID number
SmartSummary Rx or a list of medications
A pen and paper for taking notes
Doctors’ addresses and phone numbers, in case we need to contact them about the consultation

The consultation

In the course of a year, an MTM member can expect to receive one initial telephone or face-to-face consultation – which last up to 60 minutes – and follow-up consultations lasting up to 30 minutes each. As part of the consultation, the nurse or pharmacist will:

Answer any questions about the members' medications
Evaluate how and when to take the medications
Discuss any areas of concern about the medications or offer lower-cost drug alternatives
Contact their doctor(s) with recommendations after the consultation

Call with questions

Phone: 1-888-686-4486

If the member has a speech or hearing impairment and they can use a TTY: call 1-866-702-9963.

Representatives are available Monday through Friday, 8 a.m. – 8:30 p.m., Eastern time.

^ Back to top