Tour [APPLICATION]   HUMANA 
Overview
Role of the Primary Access Administrator (PAA)


The Primary Controlling Authority (PCA) of the organization determines the Primary Access Administrator (PAA) at the time the employer application is completed on www.humana.com.

The PAA is then responsible for determining others in the organization that should have access to the various Web functions available. The PAA would then add additional Access Administrators as appropriate.

The PAA is the person responsible for:

  • Administering Web access for your organization
  • Accessing all Web functions available now and in the future at www.humana.com
  • Managing security functions (This includes registering other users, assigning Web access rights to users, and temporarily suspending or permanently revoking user access.)

This screen is filled out in the original registration process by the PCA.  The PAA will fill out a similar screen when adding additional Access Administrators.  The fields necessary for completing this screen are:

  • Title - The title of the person who is the Primary Access Administrator.
  • Name -The name of the person who is the Primary Access Administrator.
  • Work Address (including Telephone/Fax number and e-mail address) - The address, telephone number, fax number, and e-mail address for the Primary Access Administrator. 

tip Tip:
The Address listed here is where the Primary Access Administrator letters are sent.

  • User ID – The ID that the Primary Access Administrator uses to log on to the system. The PCA must create this User ID for the PAA. The PAA then creates the User ID for additional Access administrators.  It must be at least six numbers and/or letters (with no spaces or special characters), and it may not be more than 15 numbers/letters in length. Each User ID must be unique.

AKA Name - An identifier, which can be made public without divulging any information used to log on.  The AKA name would be used when calling into Humana Customer Service for support. The PCA must create this AKA Name for the PAA. The PAA then creates the AKA name for additional Access Administrators. The AKA Name must be unique and it must be different from the User ID. An AKA Name must have between six and 15 numbers/letters. It may not contain any spaces or special characters.