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Overview
Role of the Primary Access Administrator (PAA) The Primary Controlling Authority (PCA) of the organization determines the Primary Access Administrator (PAA) at the time the employer application is completed on www.humana.com. The PAA is then responsible for determining others in the organization that should have access to the various Web functions available. The PAA would then add additional Access Administrators as appropriate. The PAA is the person responsible for:
This screen is filled out in the original registration process by the PCA. The PAA will fill out a similar screen when adding additional Access Administrators. The fields necessary for completing this screen are:
AKA Name - An identifier, which can be made public without divulging any information used to log on. The AKA name would be used when calling into Humana Customer Service for support. The PCA must create this AKA Name for the PAA. The PAA then creates the AKA name for additional Access Administrators. The AKA Name must be unique and it must be different from the User ID. An AKA Name must have between six and 15 numbers/letters. It may not contain any spaces or special characters. |