When We May Contact You
After your Humana coverage begins, we'll follow up with you by phone, mail, or e-mail. We want to make sure you feel confident about your choice and receive clear information about how your new plan works for you. Also, we send some surveys to meet Centers for Medicare & Medicaid Services (CMS) requirements.
New Medicare Advantage Plan Members
After you enroll in a Humana Medicare Advantage plan for the first time, we may contact you about:
- Member orientation – We hold these meetings in many areas. At that meeting, you can ask your Humana representative any questions you have. Also, you'll receive a handbook that reviews your plan's key features and services.
- Health assessment – This survey asks about your health history and lifestyle. It takes only a few minutes to complete. After you take the survey, you'll get a "snapshot" of your overall health, which helps you and Humana understand your health needs.
All Medicare Advantage and Prescription Drug Plan Members
To meet CMS requirements, Humana sends these surveys to Medicare Advantage and prescription drug plan members every year:
- Coordination of Benefits (COB) survey – No more than 30 days after enrollment, we send this survey to members with prescription drug coverage. This survey helps us know whether you have other drug coverage.
- Working Aged survey – We send this survey every year – usually between April and September. This survey helps us know whether you're still working and if we need to coordinate benefits with another insurance plan.
Need to Contact Us?
Help and information are just a phone call away. You can call Humana Customer Care at the number on the back of your member ID card. For more details, see Contact Us.
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