Scheduling a Consultation
Not all members are asked to schedule a consultation – only those with a higher risk level for harmful drug reactions.
If you receive a notice in your SmartSummary Rx® statement to call MTM, please do so – it is important to your health.
Consultations are provided to you at no additional cost.
Scheduling
Your consultation will be with a pharmacist. Consultations are conducted either over the phone or face-to-face. Please have these things ready when you call:
- Your Humana ID number
- Your SmartSummary Rx or a list of your medications
- A pen and paper for taking notes
- Your doctors’ addresses and phone numbers, in case we need to contact them about the consultation
Your consultation
In the course of a year, an MTM member can expect to receive one initial telephone or face-to-face consultation – which last up to 60 minutes – and follow-up consultations lasting up to 30 minutes each. As part of your consultation, the pharmacist will:
- Answer any questions you have about your medications
- Evaluate how and when to take your medications
- Discuss any areas of concern about your medications or offer lower-cost alternatives to the drugs you are taking
- Contact your doctor(s) with recommendations after the consultation if needed
Call with questions
Phone: 1-888-686-4486
If you have a speech or hearing impairment and use a TTY: call 1-800-833-3301.
Representatives are available Monday through Friday, 8 a.m. – 9 p.m., Eastern time.
