Phone numbers for pharmacist to call
To reach one of our Customer Care representatives, call the phone number on the member's Humana ID card, or call the phone number below.
| Contact | How can we help you? |
| Humana Pharmacy Help Desk | For difficulty adjudicating claims, call 800-865-8715. |
| Pharmacy Payment Reconciliation Help Desk | For questions about reconciliation statements and checks for paid claims, call 866-211-9459. |
| Member Help Desk | For member related questions about benefits and coverage, call 800-448-6262. |
| Member Prior Authorizations | For questions about a member’s prior authorization for a prescription, call 800-555-2546. |
| Medication Therapy Management | For questions about Medication Therapy Management (MTM), call 888-686-4486. |
| Pharmacy Networks | For questions related to or about your contract, or if you have difficulty using this website, call 888-204-8349. |
Corporate mailing address
Humana Inc.
500 West Main Street
Louisville, KY 40202
