Humana's Your Practice

Dedicated to Improving
Business with Providers

Dear Physician and Office Staff:

Humana’s goal is to be recognized by physicians and other care providers as the premier payer with which to do business. To achieve this, we’ve gone — and continue to go — directly to the source, asking the thousands of health care providers in our network how we can better meet your needs.

Each year, we conduct focus groups and surveys to gain insight into how we can make working with Humana a better experience — for you as well as your patients. As we have collected feedback from providers across the country, one message has come through loud and clear: you want to be paid promptly and accurately.

As such, you’ve asked for ongoing information about claims processing. To meet this need, we not only routinely produce written information to fulfill this request, but we regularly offer our providers live education meetings at locations across the country.

As part of this effort, Humana distributed to 80,000 network providers a laminated reference guide that offers specific details on how to process payments quickly using the HumanaAccess^sm Visa^® card. We also surveyed more than 300 providers in core markets to ask for their feedback regarding use of the HumanaAccess card. Among the comments we received were: “I love the HumanaAccess card and so do the patients” and “I wish all insurers had this card.”

Additionally, in the last issue of Humana’s YourPractice, we featured a story about how use of the HumanaAccess card by members and providers is gaining popularity nationwide. In fact, among families surveyed and asked to rate their experience using the HumanaAccess card, 80 percent said it was a favorable experience. Seventy percent of Humana associates said using the card made them feel “empowered”; and 77 percent of health care providers who were familiar with the HumanaAccess card rated it very good to excellent on a five-point scale.

Despite the rave reviews, we realize there is more work to do for Humana to be known as the best-in-class payer — and we are here to listen to your needs.

This year, look for more opportunities to talk to us through focus groups, surveys and provider education sessions. We will continue to measure how we are improving to better meet the needs of our network providers, and we look forward to sharing future successes, changes and innovations with readers of Humana’s YourPractice.

Sincerely,