New, Improved Web Site for Providers

Providers visiting www.Humana.com will find a more robust, reorganized Web site that makes it easier to find the information they need to do business with Humana.

The redesigned provider site, which was introduced earlier this month (see image, below), is organized in sections and offers providers and their office staff information and tools to help them file claims, learn about prescription and health plans and link to Health Insurance Portability and Accountability Act (HIPAA) information and resources.

The chart below shows some of the services available online.

“The redesign is just the first step in transforming the consumer experience by giving providers the tools that they need and request,” said Dianna Moore, project manager. Call your Humana connectivity consultant to ask questions about Web site services for providers or to discuss training needs.

Self-Service Center Further Enhances Providers’ Web Experience

The Self-Service Center within the provider area on www.Humana.com makes it simple and convenient to check information about your Humana-insured patients within a secure Web environment.

Here’s how to register for access to the Self-Service Center. The entire process takes 10-15 minutes. TIP: Have your federal tax identification number available before you start the registration process. Go to www.humana.com and do the following:
• Click on “Providers” and “Provider Self-Service Center.”
• Click on “Register Now” in the “providers log-in” box at the top right of the page.
• Select “Register/Create a new application” and click “Next.”
• Print and complete your application
• Have the application signed and witnessed
• Keep a copy of the application for your records
• Mail the signed original application to

Humana IT Security, Attn: Mark Ianke
201 W. Main Street, 9th Floor
Louisville, KY 40202

Humana will process your application and mail you a temporary password within seven to 10 business days. Then use your temporary password to log onto www.humana.com and set up your personal password. You can also create one for each of your employees.

The Self-Service Center allows providers to check patient information and access other services. Some highlights include:

Claims Management
• Check claims status (single claim or multiple claims)
• View remittance advice and download a remittance file
• Submit professional claims to other payers through www.humana.com (with Humana’s service vendor, ZirMed)

Eligibility and Benefits
• Check eligibility and benefits (individual member or multiple members)
• View certificates of coverage
• View deductible and dollar amounts applied year to date

Referrals and Authorizations
• Referral inquiry and submission
• View inpatient/outpatient authorizations
• Submit inpatient/outpatient authorizations

If you need assistance accessing the Self-Service Center or have questions, call the help desk at 800-4HUMANA (448-6262).

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