Inside
Your Graying Patients: Complex Needs of Older Patients
  Demand New Skills
Improving Medical Records Documentation and ICD-9-CM Coding
Real-Time Claims Adjudication Enables Faster Payment to Providers
Letter From Bruce Perkins
Humana to Begin Receiving National Provider Identifiers
Private Fee-for-Service Plans Offer Advantages
HumanaAccess Card Gets New Functionality
Humana Committed to Quality Improvement
Virgin Life Care HealthMiles Plus
New Drug List on Humana Web Site
Important Reminders: Humana Policies and Processes
Pharmacy Team Helps with Prescriptions
New HEDIS Measures for 2006
Put Time On Your Side
Ask the Experts

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Inside
Letter From Bruce Perkins
Mail-Order Pharmacy Open to All Medicare Part D Members
Do's and Don'ts of Opening a Satellite Office
e-Enable Me: Web-based Training
Timely Crediting of a Member's PCA, FSA or HSA
     Funding Account
Medication Therapy Program Helps Seniors
Contractual Requirement Reminder
Humana Expands Clinical Advisor Role
Humana Enjoys Medicare Growth
Update Medicare Patients' Suspect Conditions Online
    with Humana e-STAR
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Inside
Letter From Bruce Perkins
Paymentech Program Means Savings
The Care Map Process and Clinical Profile: Together,
     Providing Support and Guidance
SmartSummary Helps Members Make Smart Spending Decisions
Supporting Bridges to Excellence
Medicare Risk Adjustment Reaches New Level
Humana Releases New Medicare ID Cards for 2006
Tips for Processing Payments Using the HumanaAccess Debit Card
Passion for Medicine
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Inside
Letter From Bruce Perkins
Humana and Wal-Mart Announce Partnership
Added Option for Checking Claims by Phonerocesses
Humana Health Resources Guides Patients in Health Decisions
Online Tool Helps Consumers Estimate Health Care Costs
American Cancer Society and Humana Join Forces
HEDIS Changes
Risk Adjustment Phase-In Nears Completion
2006 Changes to Humana Drug List
Humana Medicare Advantage Plans
Caremark® Specialty Pharmacy Delivers Injectables
End-of-Life Decisions
Ask the Experts

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Inside
Letter From Bruce Perkins
Medicare Part D is on the Horizon
Important Reminders: Humana Policies and Processes
Tips for Improving HEDIS Results
Medical Record Reviews Conducted to Validate Medicare Risk Adjustment Data
Leapfrog Initiative Rewards Hospitals
Humana, Virgin Form Business Alliance
Argus Is New Pharmacy Benefits Provider
New, Improved Web Site for Providers
Humana Responds to Growing Patient Consumerism
Ask the Experts

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Inside
Letter From Bruce Perkins
Providers Rate HumanaAccess Card "Excellent"
Humana Releases New ID Cards
New HSA Cards to Be Available for Humana Associates
CMS Issues Rules for Advate Billing
Physician Responsibilities for CMS Medicare Risk Adjustment
HR for M.D.s
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Inside
Letter From Bruce Perkins
Humana Contracts with CAQH for Credentialing Services
Humana Offers Quality Oncology Program
Humana Expands Electronic Medicare Filings
Voice Activated Call Campaigns Encourage Wellness
HumanaBeginnings Dedicated to Pregnant Humana Members
Pharmacy Management Guidelines Available
MYB-ACT: Maximize Your Benefit-Authorization for Continued Therapy
Find Coverage Issues on Humana.com
Humana Changes Drug List and Dispensing Limits
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Inside
Letter From Jack Lord
Humana Introduces Medicare PPO
Utilization Management Program Facts
CMS Considers Ending Contingency Plan Period for HIPAA
Automated Phone Systems Enhanced
HIPAA Security Rule Deadline Approaches
USAA Medical Plan to Be Administered by Humana
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Inside
Letter From Jack Lord
Midyear Changes to Humana Drug List Announced
Editorial Board Suggests Content Improvements
Program Enhancement Takes SmartSuite to New Level
Medical Automated Information Line Upgraded for Faster Service
Humana Acquires Louisiana Health Plan
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Inside
Letter From Jack Lord
MYB Program Helps Consumers Rein in Drug Costs
HumanaAccess MasterCard Card Makes Getting
   Payments Easier
Allowance Plan Takes New Approach to Drug Benefits
Humana Releases New ID Cards
Personal Nurses Motivate Patients
Practice Innovation Pays Off
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Inside
Letter from Jack Lord
Physicians Key in Preventing Antibiotic Resistance
Pharmacy Prior Authorization Now Online
HIPAA: Humana Sets Contingency Plan
Drug List Changes Announced for 2004
Empowering Patients in Medication Safety Issues
Humana Supports Leapfrog Group's Efforts
Humana Supports Use of National Clinical Guidelines
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Inside
Letter from Jack Lord
New HIPAA-compliant Codes
Editorial Board Says magazine is On Target
New Childhood Immunization-reminder Program
Patients May Want to Switch to OTC Prilosec
Buying vs. Leasing 101
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Inside
Letter from Jack Lord
New Pharmacy Allowance Plan
New ProviderAffairs, Complex Issue Resolution Unit
Humana Employees Offer Valuable Feedback on New Products
Humana Employees Pave Way for "Consumer-centric" Benefits
Reaping Rewards for Improving Patient Care
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Readership Survey

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Inside
Letter from Jack Lord
How to Prevent Hack Attack
Complex Case Management Available
Efficiency on the Line
Web-based Authorization Submission Available
Humana Drug List Offered
Voice Response Streamlines Authorizations
Reducing Claims Rejections
Is Your Office HIPAA Compliant?
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Inside
Letter from Jack Lord
Efficient Practices/ Make Better Medicine
'Maximize Your Benefit' May Lower Out-of-Pocket Rx Costs
Power in Your Hands: Why You Should Be Using a PDA
Using In-network Physicians and Other Care Providers Reduces Costs
Grievances & Appeals Moves to Service Centers
The Leapfrog Group Initiative Making Inroads
FDA Approves Claritin as OTC Medication
Lord Appointed to National Advisory Council
Lord Receives DMAA Award
Humana Changes CAD Program
Staff Incentives Can Boost Morale ­ Inexpensively
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Inside
Letter from Jack Lord
A New Way to Efficiency
Clinical Guidelines: New Approach Simplifies Process
Open Access Scheduling Prevents Delays in Care
ePharmacy Functions Tally High Member Usage
Overpayment Reminder
Complementary Alternative Medicine Program
It's Not Too Late to Vaccinate
Drug List Changes Announced
The Merits of Disease Management
ESRD Early Referral Initiative Seeks to Improve Outcomes
Ask an Expert
See Today's Patients Today

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Inside
Letter from Jack Lord
You've Got Mail
Faster Than a Fax, More Powerful Than Paper
Humana Offers New Claims Fax-back Option
Enhanced Physician Finder
Reminder: Flu Vaccines
CHF Program Study Shows Improved Outcomes
Administrative Simplification
Protecting Patient Privacy
Physicians Practice Pearls
Offer Online Scheduling
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