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Summer 2003 Issue

Inside
Letter from Jack Lord
New Pharmacy Allowance Plan
New ProviderAffairs, Complex Issue Resolution Unit
Humana Employees Offer Valuable Feedback on New Products
Humana Employees Pave Way for "Consumer-centric" Benefits
Reaping Rewards for Improving Patient Care
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Readership Survey

Regional edition



Spring 2003 Issue

Inside
Letter from Jack Lord
How to Prevent Hack Attack
Complex Case Management Available
Efficiency on the Line
Web-based Authorization Submission Available
Humana Drug List Offered
Voice Response Streamlines Authorizations
Reducing Claims Rejections
Is Your Office HIPAA Compliant?
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Regional edition


Winter 2003 Issue

Inside
Letter from Jack Lord
Efficient Practices/ Make Better Medicine
'Maximize Your Benefit' May Lower Out-of-Pocket Rx Costs
Power in Your Hands: Why You Should Be Using a PDA
Using In-network Physicians and Other Care Providers Reduces Costs
Grievances & Appeals Moves to Service Centers
The Leapfrog Group Initiative Making Inroads
FDA Approves Claritin as OTC Medication
Lord Appointed to National Advisory Council
Lord Receives DMAA Award
Humana Changes CAD Program
Staff Incentives Can Boost Morale ­ Inexpensively
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Regional edition


Fall 2002 Issue

Inside
Letter from Jack Lord
A New Way to Efficiency
Clinical Guidelines: New Approach Simplifies Process
Open Access Scheduling Prevents Delays in Care
ePharmacy Functions Tally High Member Usage
Overpayment Reminder
Complementary Alternative Medicine Program
It's Not Too Late to Vaccinate
Drug List Changes Announced
The Merits of Disease Management
ESRD Early Referral Initiative Seeks to Improve Outcomes
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See Today's Patients Today

Regional edition


Summer 2002 Issue

Inside
Letter from Jack Lord
You've Got Mail
Faster Than a Fax, More Powerful Than Paper
Humana Offers New Claims Fax-back Option
Enhanced Physician Finder
Reminder: Flu Vaccines
CHF Program Study Shows Improved Outcomes
Administrative Simplification
Protecting Patient Privacy
Physicians Practice Pearls
Offer Online Scheduling
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Regional edition



Letter from Jack Lord
New HIPAA-compliant Codes

Editorial Board Says magazine is On Target
New Childhood Immunization-reminder Program
Patients May Want to Switch to OTC Prilosec
Buying vs. Leasing 101
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