| New
Provider Affairs,
Complex Issue Resolution Unit
Humana
is pleased to announce the opening of our centralized Provider
Affairs, Complex Issue Resolution Unit. The primary function
of this department is to assist physicians and other care
providers with the resolution of complex claims or contract
payment issues that have typically been handled in the local
market offices.
The Provider Affairs, Complex Issue Resolution Unit can be
reached by calling Humana Customer Service. A customer service
representative will assist you with routine inquiries regarding
eligibility, benefits, referrals and claims. If the claim
issue is complex in nature, you will be transferred to the
Complex Issue Resolution Unit for further assistance.
Please note, a provider contracting department will remain
in the local market office with a continued focus on building
relationships with you and your staff, participating in contract
negotiations and informing your office about Humana’s
products and processes.
If you have any questions regarding this change in process,
contact your provider contracting representative. |