ARCHIVES

Fall 2002 Issue

Inside
Letter from Jack Lord
A New Way to Efficiency
Clinical Guidelines: New Approach Simplifies Process
Open Access Scheduling Prevents Delays in Care
ePharmacy Functions Tally High Member Usage
Overpayment Reminder
Complementary Alternative Medicine Program
It's Not Too Late to Vaccinate
Drug List Changes Announced
The Merits of Disease Management
ESRD Early Referral Initiative Seeks to Improve Outcomes
Ask an Expert
See Today's Patients Today

Regional edition

Summer 2002 Issue

Inside
Letter from Jack Lord
You've Got Mail
Faster Than a Fax, More Powerful Than Paper
Humana Offers New Claims Fax-back Option
Enhanced Physician Finder
Reminder: Flu Vaccines
CHF Program Study Shows Improved Outcomes
Administrative Simplification
Protecting Patient Privacy
Physicians Practice Pearls
Offer Online Scheduling
Ask An Expert

Regional edition



Letter from Jack Lord
Using In-network Physicians and Other Care
 Providers Reduces Costs 
Grievances & Appeals Moves to Service Centers
The Leapfrog Group Initiative Making Inroads
FDA Approves Claritin as OTC Medication
Lord Appointed to National Advisory Council
Lord Receives DMAA Award
Humana Changes CAD Program
Ask an Expert
Staff Incentives Can Boost Morale - Inexpensively