Providers can safely default to the addresses below to submit their paper claims. Physicians and providers who wish to bill electronically, but can not generate an electronic claim file, do have resources to convert existing files into HIPAA-compliant electronic submissions. Contact your Humana e-Business Consultant at deployment@humana.com for assistance.
Billing Guidelines for Roster Bills Submitted On Paper Claims
Physicians and health care providers should follow the billing guidelines below when submitting roster bills to Humana:
- Physicians and health care providers may submit multiple documents in a single large envelope.
- Documents may include information regarding multiple patients.
Instructions for Submitting Roster Bills:
Physicians and health care providers may submit CMS 1500 forms or UB04 forms with an attachment listing multiple patients receiving the same service. These types of claims should be processed as individual claims. The claim form should have the words "see attachment" in the "Member ID" box.
Other Important Notes:
- Humana will make a copy for each patient listed on the attachment.
- One patient should be circled on each copy of the attachment.
- The CMS 1500 or UB04 form should be attached to each list for processing.
- The data entry associate will only key the circled patient information.
If a physician or health care provider sends in a listing without a CMS 1500 form or UB04 form attached, the listing will be processed as correspondence, not a claim.
Please send roster bills to the following address:
Humana
Attn: Claims
P.O. Box 14601
Lexington, KY 40512
