A Humana Provider on the phone and available for triage service 24 hours a day, seven days a week.

HumanaFirst®

This nurse triage service is available to members 24 hours a day, seven days a week.

Program Overview

Intellicare, a Health Information vendor, has an agreement with Humana to provide a medical information line that is staffed by nurses who support members with questions regarding medical conditions, symptoms, treatments, or assistance in determining the most appropriate level of care.

Program components

  • 24-hour, seven-day-a-week access to health care information
  • Referrals to emergency room, urgent care, or primary care physicians
  • Identification of members appropriate for clinical programs
  • Medical information library with more than 400 topics that is accessible by phone or MyHumana, the member's password-protected, personal page on Humana.com
  • Reminders as appropriate such as mammogram, pap smear, prostrate exam, colonoscopy, immunization, Humana Health Assessment, etc.

More information

To access the HumanaFirst nurse triage line, call 1-800-622-9529.

These programs and tools are not insurance products and are not guaranteed under any contract. Humana is not required to provide these services, but makes them available to members at no additional cost.