Humana works with SironaHealth, a health information vendor, to provide a medical information line staffed by nurses who support members with questions regarding medical conditions, symptoms and treatments. Nurses also assist members in determining the most appropriate level of care.
Services provided through this program include:
- Guidance as to when to go to the emergency room, to an urgent care facility or to a primary care physician
- Identification of members who may be eligible for Humana clinical offerings, such as case management services, disease-specific programs and personal health coaching
- A medical information library, with more than 400 topics, that is accessible by phone or through the member’s MyHumana Web page
- Reminders about the member’s care, such as the need for mammograms, pap smears, prostate exams, colonoscopies, immunizations and medication adherence
Eligibility and cost
Member eligibility for this service varies by plan, and it is not available for Puerto Rico residents. Member eligibility is determined when members call the nurse advice line. Interpreters are available for members who do not speak English.
To access the HumanaFirst nurse advice line, members should call 1-800-622-9529.
These programs and tools are not insurance products and are not guaranteed under any contract. Humana is not required to provide these services, but makes them available to members at no additional cost.