Case managers in the NICU Program are registered nurses who help families understand the treatment premature babies receive while they are in the hospital and help families prepare to care for the infants at home. Case managers work closely with physicians and hospital staff to coordinate care during the infant's stay in the hospital and after discharge. They also help parents arrange for home health nurses, ventilators, oxygen, apnea monitors and other equipment and services needed to care for the infant at home.
After the infant is discharged from the hospital, nurses call the family to provide additional support.
Eligibility and Cost
This program serves commercial, Medicaid, HumanaOne and Medicare members. Program components available for administrative-services-only members may be limited.
The program is available in all markets except Puerto Rico. Referrals from any source are accepted, and services are provided at no cost to the member.
For more information about this program, contact Humana at 1-855-391-8655 between 8 a.m. and 5 p.m. Eastern time, Monday through Friday.
These programs and tools are not insurance products and are not guaranteed under any contract. Humana is not required to provide these services, but makes them available to eligible members at no additional cost.