Frequently Asked Questions About Transplant Programs
What programs are in Humana's National Transplant Network?
Contact Humana's Transplant Services at 1-866-421-5663, or view a listing of the programs within Humana's National Transplant Network.
If a member needs a transplant, will he/she always be able to use the closest hospital?
To help deliver the maximum coverage provided by a member's health plan, we will work with the member and the member's doctor to select a program in the Humana National Transplant Network that best fits his/her needs. For information about facility availability, please contact Humana's Transplant Services at 1-866-421-5663.
Who determines which facility within Humana's National Transplant Network a member will use?
A member and his/her doctor will select which Humana National Transplant Network program is most appropriate.
What is Humana's National Transplant Network?
Humana's National Transplant Network is a network of facilities with transplant programs that are available to provide members with transplant services.
How does Humana select the facilities in its transplant network?
We review programs based on a series of guidelines established by Humana's Facility Selection Steering Committee.
What facilities within Humana's National Transplant Network offer pediatric services?
View a listing of pediatric programs for covered dependents. Or, call Humana's Transplant Services at 1-866-421-5663.
What types of transplants does Humana's National Transplant Network offer?
Humana's National Transplant Network offers services for all covered solid organ transplants and stem cell transplants.
Frequently Asked Questions About Transplant Benefits (top of page)
How are organ donor transplant-related bills paid?
These bills are normally paid through the recipient's plan. To verify what a member's plan covers, please contact the Humana Transplant Team at 1-866-421-5663.
What types of transplants does Humana cover?
Transplant benefits are specific to the health plan a member has. To find out what is covered, please call Humana's Transplant Services at 1-866-421-5663.
How can a member find what Humana benefits he/she has if a transplant is needed?
The member can simply call the Humana Transplant Services at 1-866-421-5663 and ask to speak with one of the transplant nurses.
How are transplant-related medications covered?
Coverage for medications is based on a member's plans. Members can contact their transplant care coordinator at 1-866-421-5663 for details about their benefits.
Does a member's coverage include travel benefits?
Coverage for travel benefits is based on a member's plan. Transplant nurses at 1-866-421-5663 can provide details about member's benefits.
If a member qualifies for travel benefits, what is covered under those benefits?
Travel benefits are specific to the health plan a member has. To find out what is covered, please call Humana's Transplant Services at 1-866-421-5663.
Frequently Asked Questions About Transplant Services (top of page)
How can Humana's Transplant Services team help a member?
Humana's Transplant Services team will guide a member through the entire transplant process, beginning when the member becomes a candidate for transplant through one year after the member receives a transplant.
What is a transplant evaluation?
A transplant evaluation includes consultations, tests and X-rays ordered by the transplant program doctors for the patient and potential donors before transplantation.
How does a member receive a transplant evaluation referral, and who is responsible for coordinating referrals between a member's doctor and other specialists?
The transplant nurses, available at 1-866-421-5663, will provide a member with a transplant evaluation referral and facilitate a timely coordination of referrals.
What type of help will the transplant nurses provide?
The transplant nurse will help coordinate a member's transplant needs, explain a member's benefits and help with any other transplant issues he/she may have.
How long will the transplant nurse work with a member?
The transplant nurse will work with a member from the initial evaluation up to one year after the transplant.
Who should a member call with billing questions?
For billing questions, please call a transplant nurse at 1-866-421-5663.
Who should members call if they have additional questions?
Please call a Transplant nurse at 1-866-421-5663.
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