Frequently Asked Questions

Question: How do I get information about the Humana.com Web Training?

Answer:Please send an e-mail to deployment@humana.com or fax a request for more information to 210-991-9167.

Question: How do I attend a training session?

Answer: Humana conducts live, interactive training sessions using Web and phone conferencing tools, allowing you to attend using the Internet and your phone. E-mail deployment@humana.com for more information.

Question: What are the benefits of using Humana.com for my office?

Answer: Humana.com may save you time, reduce errors, increase efficiency, and possibly help improve the productivity and bottom line of your practice.

Question: How do I register for access to the secured area of Humana.com?

Answer: To get started, click the "Register" button, which appears on many pages of Humana.com. Registering for access to the Provider Self-Service Center is easy and only takes about 10 minutes.

Question: Is there a fee for access to the Provider Self-Service Center?

Answer: No, there is no fee for access to the secured area of Humana.com.

Question: When will I be able to access the secured section of the site?

Answer: You will be able to log in as a registered user once you receive your temporary password from Humana by U.S. mail. Please allow two weeks from the date you mail the application.

Question: I am having trouble with my password. Who do I contact?

Answer: Please contact Humana's Web Specialists at 877-845-3480. You can also click the "Forgot User ID/Password" link in the log-in section on Humana.com.

Question: How do we set up a new user?

Answer: Your organization's Primary Access Administrator (PAA) must set up each new user with a unique User ID and Password. To access this function, the PAA should go to the “Administration” area and click on "Register New User."

Question: How do we change our PAA or add/delete a new Tax ID number?

Answer:Once you log into Humana.com, please select “Print Security Forms and Documents” under “Administration.” Print the form and then follow the instructions to complete.

Question: What is the difference between the Primary Controlling Authority (PCA), Alternate Controlling Authority (ACA) and the Primary Access Administrator (PAA)?

Answer: Primary Controlling Authority (PCA) – This may be an officer, manager, or principal of the organization or anyone who has the authority to sign contracts on behalf of the organization.

Alternate Controlling Authority (ACA) – The ACA is optional and can be used as a secondary signature to the PCA. This may also be an officer, manager, or principal of the organization or anyone who has the authority to sign contracts on behalf of the organization.

Primary Access Administrator (PAA) – The PAA is given initial access to all Humana.com functions and has the responsibility of granting individual access to all other users.

Question: What is the difference between the three organization types on the registration application (Provider Group, Third Party Administrator, and Affiliate)?

Answer: Provider Group – A physician, hospital, group practice, nursing home, pharmacy or any individual or group of individuals that provide a healthcare service.

TPA/Billing SVC – (1) TPA - A firm that performs administrative functions (e.g., Claims processing and membership) for a Self-funded plan or a start-up Managed Care Organization (MCO); (2) Billing SVC – An organization that provides billing and collection services for a provider.

Affiliate Providers – An organization, such as Independent Physician Associations (IPA), Medical Services Organizations (MSO) or Provider Health Organizations (PHO), contracted to provide services on behalf of Humana such as credentialing, utilization management, quality management, or claims payment.

Question: What if I need access to additional functions?

Answer: Please contact your Primary Access Administrator (PAA), who can grant access.

Question: How can I find out who my Primary Access Administrator (PAA) is?

Answer: Your organizations 'PAA' can be found by clicking on the link “My Security Administrator” after logging in to the Provider Resource Center.

Question: Who do I contact if I'm experiencing technical problems or need assistance navigating through the Website?

Answer: Please contact your Connectivity Consultant or send an e-mail to deployment@humana.com.

Download the Provider Deployment Team Contact Information

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Step-by-Step Instructions

Review instructions on how to register for and log in to the secured area of Humana's Website.

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