Humana Works with Leapfrog Group Humana is an industry leader in promoting patient safety and quality care on behalf of its members. In fact, Humana's mission is to help members make informed decisions based on available information. Humana gathers this information from a variety of sources, including The Leapfrog Group. Leapfrog's members are major employers and large purchasers of health benefits representing more than 37 million people in all 50 states. The Leapfrog Group and its members collectively work to initiate breakthrough improvements in the safety, quality and affordability of health care. One of the ways the group does this is by publishing data from the Leapfrog Hospital Survey, which uses evidence-based measures and safety standards to rate the quality of hospitals across the country. Humana encourages all hospitals to respond to the survey at www.leapfroggroup.org. In 2007, Leapfrog also began asking hospitals, via the survey, to commit to Leapfrog's policy on "never events" — events that should never happen in a hospital, such as wrong site surgery or leaving a foreign object inside a patient after surgery. Last year, over half of all responding hospitals indicated their commitment to the policy. By committing to the policy, hospitals agree to apologize to the patient, report the error to an agency, such as the Joint Commission, perform a root-cause analysis and waive all costs directly related to the error. |
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