Frequently Asked Questions about Humana.com

Question: How do I get information about the Humana.com Web Training?


Answer: Please send an email to deployment@humana.com or fax a request for more information to (210) 991-9167. Read more about Humana.com Web Training.

Question: How do I attend a training session?

Answer: Humana conducts live, interactive training sessions using web and phone conferencing tools, allowing you to attend using the Internet and your phone. E-mail deployment@humana.com for more information. Read more about Humana.com Web Training.

Question: What are the benefits of using Humana.com for my office?

Answer: Humana.com may save you time, reduce errors, increase efficiency and possibly help improve the productivity and bottom line of your practice.

Question: How do I register for access to Humana.com?

Answer: Registering for access to Humana.com is easy and only takes about 10 minutes. View step-by-step instructions.

Question: Is there a fee for access to Humana.com?

Answer: No, there is no fee for access to Humana.com.

Question: When will I be able to access Humana.com?

Answer: You will be able to access Humana.com as a registered user once you receive your temporary password from Humana, via US mail. Please allow two weeks from the date you mail the application.

Question: I am having trouble with my password, whom do I contact?

Answer: Please contact Humana's Web Specialist at 877-845-3480. You may also click the link "Forgot User ID/Password" located log in section on Humana.com.

Question: How do we setup a new user?

Answer: Your organization's Primary Access Administrator (PAA) must set up each new user with a unique User ID and Password. The PAA can access this functionality under “Administration” functions, click on Register New User.

Question: How do we change our PAA or add/delete a new Tax ID number?

Answer: Once you log into Humana.com, please select “Print Security Forms and Documents” under “Administration”. Print the form and then follow the instructions to complete.

Question: What is the difference between the Primary Controlling Authority (PCA), Alternate Controlling Authority (ACA) and the Primary Access Administrator (PAA)?

Answer:

Primary Controlling Authority (PCA) – This may be an officer, manager, or principal of the organization or anyone who has the authority to sign contracts on behalf of the organization.

Alternate Controlling Authority (ACA) – The ACA is optional and can be used as a secondary signature to the PCA. This may also be an officer, manager, or principal of the organization or anyone who has the authority to sign contracts on behalf of the organization.

Primary Access Administrator (PAA) – The PAA is given initial access to all Humana.com functions and has the responsibility of granting individual access to all other users.

Question: What is the difference between the three organization types on the registration application (Provider Group, Third Party Administrator & Affiliate)?

Answer:

Provider Group – A physician, hospital, group practice, nursing home, pharmacy or any individual or group of individuals that provide a health care service.

TPA/Billing SVC – (1) TPA - A firm that performs administrative functions (e.g., Claims processing and membership) for a Self-funded plan or a start-up Managed Care Organization (MCO); (2) Billing SVC – An organization that provides billing and collection services for a provider.

Affiliate Providers – An organization, such as Independent Physician Associations (IPA), Medical Services Organizations (MSO) or Provider Health Organizations (PHO), contracted to provide services on behalf of Humana such as credentialing, utilization management, quality management or claims payment.

Question: What if I need access to additional functionality?

Answer: Please contact your Primary Access Administrator (PAA) for additional functionality.

Question: How can I find out who my Primary Access Administrator (PAA) is?

Answer: Your organizations 'PAA' can be found by clicking on the link “My Security Administrator” after logging onto Humana.com.

Question: Who do I contact if I'm experiencing technical problems or need assistance navigating through the website?

Answer: Please contact your  Connectivity Consultant  or send an email to deployment@humana.com.