An RxMentor represtative on the phone with a Humana member.

RxMentor SM

Many of Humana's members currently take multiple medications prescribed by more than one doctor. As a result, the risks of drug/drug interactions, potential side effects, and higher prescription costs have increased. Eligible members are now being provided one-on-one telephone consultations with a pharmacist. The goal of this program is to optimize therapeutic outcomes by focusing on safety, lower-cost alternatives, adherence, and health literacy.

Helping members get the most value from medications

Available at no additional cost, RxMentor assists eligible members in getting the most out of their medications by reducing the risk of harmful drug reactions and highlighting lower-cost alternatives to their prescribed medications. Members may receive up to four consultations a year, depending on whether follow-up consultations are necessary.

What are the benefits of the RxMentor program?

Members:

  • Gain a better understanding of their medications
  • Benefit from one-on-one time with a pharmacist
  • Receive recommendations for treatment alternatives, if applicable

Physicians:

  • Receive information about possible drug interactions
  • Learn of lower-cost alternatives
  • Increase Humana member satisfaction

Who is eligible for the program?

Members that meet predetermined eligibility requirements or are referred from other Humana clinical programs may qualify for the RxMentor program. Once a Humana member becomes eligible for RxMentor, the member will receive a call from a customer care representative to schedule a phone consultation with a Humana-employed pharmacist. During this one-on-one consultation, the pharmacist will discuss the member's medications and explore cost-savings opportunities.

Consultations may include the following topics:

  • Medication adherence
  • Safety (possible adverse reactions from taking multiple medications together, potential drug-interactions, etc.)
  • Drug information and health literacy
  • Gaps in medication therapies
  • Possible medication alternatives