Automated Information Lines (AIL) and Interactive Voice Response (IVR) Systems

This combined automated telephone system enables you to initiate precertification authorization requests, as well as check on the status of precertifications, claims, or referrals and verify a member's eligibility and benefits.

Medical Automated Information Line (Med AIL)

The Medical Automated Information Line (Med AIL) provides automated information on claims, benefits, and eligibility, as well as automated inpatient admission and non-HMO outpatient precertifications 24 hours a day, seven days a week.

Automated Precertifications IVR

The automated precertification interactive voice response (IVR) system was recently integrated with the Medical Automated Information Line (MED AIL) to give you several options within one call.

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