Humana, like many other companies that manage customer accounts, uses 2-factor authentication (also known as “2FA” or “TFA”) to help prevent personal data from falling into the wrong hands.

The 2-factor authentication process is an additional layer of security to help protect your personal information and privacy when signing into your Humana profile and accessing your accounts.

How 2-factor authentication works Troubleshooting tips Other frequently asked questions Contact us

When you set up 2-factor authentication, you’re adding an extra layer of security and password protection to your Humana profile. This helps us verify that it’s you when you sign in on a new device, such as a mobile device or a public computer. This type of multifactor authentication (MFA) helps make sure that only you can access any of your accounts.

Each time you sign in from a device we don’t recognize, we’ll send you a confirmation code to enter during sign-in along with your username and password.

This is how we verify you are really you.

Step-by-step setup:

  1. Sign into your Humana profile
    You’ll sign into your Humana profile using your current username and password as you normally would.

  2. Choose how you want to get your code
    Next, you’ll choose how you want to set up 2-factor authentication. You can get your confirmation code by email or text message.

  3. Enter your code
    We’ll send a 1-time code to the method you choose, so be sure to check your email or phone. This code will help us secure your profile and confirm that it’s you signing in on your device. If you ask for a new code to be sent to you during this process, it automatically makes any previous code invalid. Please use the most recent code you received. Each code expires after 20 minutes.

  4. Save your device for easy sign-in next time
    Then you can choose to save your device—this means you won’t be asked for a code the next time you sign into any of your Humana accounts, such as MyHumana, Go365 or Humana Pharmacy. You will need to repeat the 2-factor authentication process for each new device or browser you use to access your Humana profile, such as a tablet, mobile phone, work computer or public computer at a library.

  5. Add additional methods to receive your codes
    Want to add another method to get your code? After you have successfully set up 2-factor authentication, you will be able to add additional ways to receive your code. You will also be asked to choose your preferred contact method for future verification codes.

You only need to set up 2-factor authentication once, and it will keep you safe across all your Humana accounts—whether you are using MyHumana, Go365 or Humana Pharmacy.

  1. Can I use a different email address for 2-factor authentication than the one I used to set up my profile?
    Yes, but the email address you choose to use for 2-factor authentication will be the one you can sign in with.

  2. Why am I getting an error message that I can’t use my email address to set up 2-factor authentication?
    You must use an email address that is unique to you. You can’t use an email address that is used by another member—for account security, an email address can only be used by 1 person for the 2-factor authentication process. If you are trying to set up 2-factor authentication with an email address that is used by someone else, you will need to enter a different email address.

  3. I can’t find my code, or I didn’t receive my code.
    If you had your code sent to you via email, be sure to check your spam folder. If you didn’t get a text or email within 20 minutes, you will need to request another code by selecting the “Get a new code” link on the Add 2-factor authentication page.

  4. Why am I getting an error message that my code is invalid?
    Each code expires after 20 minutes, so you may get an invalid code error message if you try to use an expired code. If your code expires, request a new one using the “Get a new code” link on the Add 2-factor authentication page.

Also, if you asked for a new code to be sent to you during the 2-factor authentication process, it automatically makes any previous code invalid. Please use the most recent code you received.

  1. Why is 2-factor authentication necessary?
    Most people only have 1 layer of security—their password—to protect their account.

    With 2-factor authentication, if someone manages to hack your password, they will still need your verification code to get into any of your Humana accounts.

    Please be aware of some common behaviors that may put you at increased risk:

    • Using the same password on more than 1 site
    • Downloading software from the internet
    • Clicking on links in email messages from someone you don’t know or trust


  2. Why do I need to go through this process multiple times?
    We want to be sure you’re protected on every device you use, whether that’s your mobile phone, tablet, desktop, laptop or even a public computer at a library or workplace.

    That’s why it’s important to do this 2-factor authentication process on every device you use to access any of your Humana accounts, including MyHumana, Go365 and Humana Pharmacy.

    Remember, you have the option to save a device that you use often, like your personal computer or mobile phone, so you won’t have to go through 2-factor authentication each time you sign in.

  3. Can I opt out of the 2-factor authentication process?
    No, this is an important part of our security for your account, and it only takes a few minutes to complete before signing in.

Need help setting up 2-factor authentication?

Call the number below based on type of member you are.

Medicare

800-601-9540 (TTY: 711), daily, 8 a.m. to 8 p.m.

Medicaid

800-601-9541 (TTY: 711), Monday – Friday, 7 a.m. to 7 p.m., Eastern time.

Insurance through an employer

866-413-8955 (TTY: 711), Monday – Friday, 8 a.m. to 6 p.m.

Dental or vision insurance

866-413-8955 (TTY: 711), Monday – Friday, 8 a.m. to 6 p.m.

Non-members (providers, employers, agents)

Dental provider

800-913-3706 (TTY: 711), Monday – Friday, 8 a.m. to 8 p.m., Eastern time.

Employer

866-413-8955 (TTY: 711), Monday – Friday, 7 a.m. to 7 p.m., Central time.

Agent

866-413-8955 (TTY: 711), Monday – Friday, 7 a.m. to 7 p.m., Central time.