The Service Operations teams are focused on creating a simplified, consumer-centric approach with both businesses and members to build a partnership that supports their journey toward lifelong well-being. We support Humana’s members via traditional, high touch and digital channels such as telephone, chat and social media through its B2C (business to consumer) organization. We also support our partners such as employer or third-party groups, agents and brokers through our B2B (business to business) organization. Service delivery is enabled both directly or through vendor partners and often leverages channels that best align with our customers. We equip associates with the tools they need such as a best in class service platform and a peer group with domain expertise from both within and outside the industry to help lend a hand.