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Humana’s 2021 Impact Report

Letter from Humana’s Chief Executive Officer and Chief Health Equity Officer

At Humana, we’re dedicated to improving the health of every person we serve. We believe everyone should have equitable access to the tools and support they need to be as healthy as possible—support that’s personalized and easy to use.

That means we’re committed to learning more about the unique factors impacting a person’s total health, recognizing that helping them with their health oftentimes requires addressing environmental conditions, and social and lifestyle factors (housing, education, employment, etc.) that prevent them from getting and staying well. As we learn more about what matters most to our customers, and make things easier for them, we begin to establish trust, which gives us the permission space to help them with their health. That’s where real transformational change begins.

We have been at this for a while. Building trust and taking care of people has always been core to our values and our company’s purpose and mission. As a corporate citizen, we believe that for us to have sustainable success as a company, we need to not only have satisfied customers and associates, but we must also contribute to society by tackling larger issues that stand in the way of healthy communities.

Nationally, we are working to advance health equity and are leading by example, using our strengths to bring about lasting change. Whether it’s through the unique programs and services we offer aging adults, veterans, and individuals in communities that have been historically underserved, or through our green energy initiatives, stable housing efforts, and customer data privacy protection, we’re dedicated to providing support for what matters most.

In our workplaces, we are creating safe and supportive spaces to nurture professional purpose and individual development. More than a third of our employees are part of network resource groups that offer opportunities for connection and growth. In addition, we are investing in programs that encourage our teammates to express their talents through mentorship and volunteering, with the goal of increasing inclusion, diversity, and equity. Last year alone, over 16,000 Humana employees rolled up their sleeves to give back to their communities.

In our communities, we support the dedicated people and organizations at the forefront of community health, helping accelerate their reach and impact. These collaborations move us towards the goals of eliminating social and structural barriers to health to achieve health equity. 60% of our ability to lead a healthy, meaningful life is shaped by environmental conditions and social/lifestyle factors, and we have leaned into that. At the start of the pandemic, we quickly established a program to meet basic needs of our members, and by the end of 2021 we served over 1.6 million meals and provided other social health supports for more than 94,000 individuals at risk of food insecurity.

We have a longstanding commitment to transparent reporting on these investments and outcomes, to show the progress around our environmental, social and governance (ESG) strategy to improve the health of each person, each community, the healthcare system and our environment. Our 2021 Humana Impact Report highlights these initiatives and disclosures across 5 categories:

  • Talent and diversity
  • Access to healthcare
  • Environmental impact
  • Data privacy and protection
  • Product quality and safety.

Addressing and measuring our progress is critical to achieving our business strategy and creating broad stakeholder value. We know that transparency is how we will continue building trust with you. And what matters most is you—our customers, our employees, our partners and our communities.

Your partners in health,

Bruce Broussard Chief Executive Officer; J. Nwando Olayiwola, MD, MPH Chief Health Equity Officer & SVP

Humana's Impact—Now and into the future

Leaders at Humana discuss the company's commitment to environmental, social and governance goals now and into the future.

Humana’s 2021 Impact Report

Our impact report features activities, progress, metrics and performance for how Humana is advancing health equity, addressing needs in our communities and driving sustainable change with shared value. Download the 2021 Impact Summary here, PDF or download the full version below.