At Humana, we focus on making it easy for each person to achieve whole-person health and well-being. We’re proud of the work we do day in and day out in caring for people. When we say we want to make living a healthy life easier for everyone, we truly mean it—for our members, for our employees and for you.

For each person: Humana employees

Facing a global pandemic, Humana employees stayed true to their commitment to human care and holistic well-being. As 94% of our workforce transitioned to work-at-home, we learned to work differently, show resilience and emerge stronger. We created and promoted learning resources so employees could successfully transition to working from home while continuing their own personal and career development. The average Humana employee dedicated more than 40 hours to their training and development last year.

To protect the health and safety of our employees, we rolled out new benefits like special PTO, a COVID-19 paid leave program, expanded coverage for COVID-related health needs, caregiving support memberships with, and $13.1 million in funding for caregiver emergency relief such as back-up childcare or eldercare. To help our employees who experienced financial hardship—like family job loss or food insecurity—Humana provided $7.56 million in funding relief.

Volunteerism and community involvement are important to our employees, but social distancing kept many home, and economic uncertainty lowered charitable donations nationally. To help communities recover from the pandemic and to bolster efforts related to social justice, Humana contributed $1.5 million to Metro United Way and Louisville Fund for the Arts in lieu of annual employee-giving campaigns. The company also expanded volunteer time off and made new virtual volunteer opportunities available.

In the 2020 Annual Well-being report, opens in new window, more than 90% of our surveyed employees believe Humana is committed to their well-being, and several employees shared the struggles and victories of their personal well-being journeys. Humana CEO Bruce Broussard began sending a weekly email to all employees, sharing personal stories and words of encouragement. As a company and an employee community, we discovered the need for connection, living our company values, and maintaining our company culture. We worked through the challenges, reflected on our learnings, grew from the experience together, and continued to see world-class levels of engagement on our annual Employee Experience Survey in 2020.

Employee Benefits

At Humana, we recognize that we all play a part in bringing our strategy to life. Our employees work hard to help people. In turn, we offer them a variety of benefits to promote their well-being, including those listed below.


  • Competitive base pay
  • Supplemental pay, including overtime
  • Recognition pay
  • 401(k) retirement savings plan
  • Life insurance
  • Discounted pre-paid legal
  • Homeowner’s and auto quote services

Medical benefits

  • Medical, dental and vision benefits
  • Health plan incentives
  • Supplemental health and long-term care
  • Employee assistance program
  • On-site screenings and vaccinations
  • Short-term and long-term disability

Charitable matching and discounts

  • Employee charity matching program (matches contributions to eligible organizations)
  • Parking discounts and transit services
  • Discount programs with major retailers

Time off and paid leave

  • Parental leave (provides eligible full-time employees 6 weeks of time away from work, paid at 100% of base pay, for the birth or adoption of a child—available for full-time or adoptive parents, including same and/or opposite sex qualified domestic partners who are regularly scheduled to work at least 30 hours per week)
  • Caregiver leave (up to 2 weeks per rolling 12 months to help care for a loved one facing a serious illness)
  • Paid time off, holidays, volunteer time (8 hours for full-time and 4 hours for part-time) and jury duty pay

Education and career development

  • Internal and external learning events
  • Tuition assistance (reimburses tuition and course-specific fees for approved courses related to your role and overall company objectives)
  • Service awards
  • Inclusion and diversity training
  • Leadership development
  • Career cultivation resources
  • Mentorships

Special COVID-19 support benefits

Humana rolled out special new benefits to support employees during the COVID-19 pandemic, including special paid time off, caregiver support, expanded coverage for COVID-related health needs, and emotional health support resources.

Our Stories

These stories, opens in new window reflect Humana employees’ personal journeys, yet they bring to mind journeys many of us experienced in 2020.

For each person: members and patients

Helping each of our members and patients achieve their optimal whole-person health has long been a strategic imperative for Humana. Whether it’s by focusing on preventive care, managing health conditions, setting and achieving health-related goals or finding the right care in the right place—at home, in the community, and through telehealth—Humana helps make the journey toward health easier for our members.

When the COVID-19 crisis created immediate needs within our communities, we and our partners quickly launched innovative ways of getting clinical and social support to members. In 2020, we set an enterprise-wide goal to conduct 3 million social need screenings. In the end, we more than doubled our goal, tracking 6,157,340 screenings in 2020, PDF opens in new window. As a result of the findings, Humana’s Basic Needs Program made a direct impact on food insecurity, providing more than 1.1 million meals to at-risk members, and we also helped meet needs around transportation, financial security, housing and loneliness. We also brought everything people love about our Humana Neighborhood Centers, opens in new window into the virtual world, easily accessed from the comfort of home. With daily online classes like cooking demos, crafts and meditation, we made it easy to continue engaging socially even during social distancing.

The latest Bold Goal survey, PDF opens in new window shows these efforts were a worthwhile investment in our members’ health and social needs. Humana Medicare Advantage members maintained overall health-related quality of life in 2020, while experiencing more physically Healthy Days, opens in new window.

Our annual Value-based Care Report, opens in new window details how Humana uses a holistic approach to help our Medicare Advantage (MA) members. Our members who seek care from physicians in value-based agreements completed more preventive screenings, received support for better chronic disease management, were admitted to the emergency room (ER) and hospital less often, and saw improved health outcomes, compared with patients who have Fee-For-Service Medicare. Additionally, Humana’s MA members experienced lower healthcare costs; an estimated $4 billion in plan-covered medical expenses was saved by Humana Medicare Advantage members in value-based agreements.

In recent years, we have significantly expanded our healthcare service capabilities, opens in new window—from primary care, to pharmacy, to home care and more—in order to better serve our medical members, including those with Medicare Advantage, Humana Healthy Horizons, Humana Military | TriCare, opens in new window, commercial, and other plans, and significantly strengthened our payer-agnostic care offerings for all our patients. These services help deliver on the promise of better quality and health outcomes, lower costs, and a simpler, more personalized experience for the people cared for by our providers.

For each person: inclusion and diversity

At Humana, our inclusion, diversity and equity journey is part of the company’s fabric. We take intentional steps to nurture a culture where all employees, no matter who they are, feel like they can be their best selves and do their best work. Only then can we make the best decisions for our members and guide them toward better health and well-being.

In 2020, Humana accelerated cultural competency with the implementation of ambitious enterprise and organizational goals with shared accountability for leaders. We integrated cultural competency questions in the Employee Experience Survey to create baseline measures and identify areas where leaders can action plan with their teams to improve in their business segment. We equipped leaders with a Humana-centric unconscious bias training called Conscious Inclusion: Disrupting Everyday Bias to learn skills necessary to recognize and minimize biases. Leaders gained tools to build a trusting environment where all employees can feel comfortable and empowered to discuss diversity and inclusion, a vital step in advancing cultural competency. Leader participation surpassed the ambitious goal of 80%, with 94% of Humana senior leaders completing the training.

As a critical development asset, mentorship allows employees to share skills and knowledge, so we all succeed and Thrive Together. Our mentoring programs directly support our diverse talent pipeline strategy and the future success of Humana. Through mentoring, we learn and grow together, leveling up equity efforts and cultivating an inclusive workplace. In 2020, we saw the highest participation rate in mentorship in company history, with 35% of Humana leaders engaged in mentoring.

Humana’s Network Resource Groups (NRGs) achieved a milestone in 2020, celebrating 10 years since the first NRG launched. Created as employee-led and employee-driven groups that work to impact Humana’s culture, careers, members and communities we serve, NRGs provide personal, experience-based forums for exchanging ideas, building community and driving measurable business outcomes. NRGs met the significant challenges of 2020 with bold action, coming together to host Courageous Conversations for employees impacted by social unrest and launching an allyship program to help all Humana employees learn how to support marginalized communities. Humana’s Network Resource Groups received national recognition as one of DiversityInc’s Top Companies for Employee Resource Groups in 2020.

Growing and recruiting diverse talent within our workforce remains a top priority. In December 2020, Humana became a founding partner of the OneTen Initiative, with a shared goal to train, hire and advance 1 million Black Americans into family-sustaining jobs over the next 10 years. One way Humana is fulfilling that commitment in Louisville is through the Future of Work,opens in new window, an initiative to train West Louisville residents in tech with a goal to increase diversity in the field and create a pipeline of skilled talent in our corporate hometown of Louisville. Humana also will be an Employer City Lead in Louisville, leading additional on-the-ground efforts of OneTen and convening a cross-functional ecosystem of employers, local government, academia and workforce development organizations committed to creating economic opportunity and mobility for Black Americans. Our diverse recruitment initiatives include partnerships with the Management Leadership for Tomorrow, The Consortium, National Black MBA Association, Prospanica, the YMCA Black Achievers, and national collaborations with Historically Black Colleges and Universities (HCBUs), which strengthen our pipeline of diverse talent.

Non-discrimination and Equal Employment Opportunity

Humana’s non-discrimination and Equal Employment Opportunity (EEO) policy states that we provide equal employment opportunity to all individuals without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender, gender identity or expression, disability, veteran status or marital status. Different laws govern each of these categories.

Click here to access Humana’s non-discrimination policy, opens in new window

Inclusion and diversity highlights

  • 2020 founding member of OneTen Coalition, opens in new window
    Leaders across industries collectively committed to upskilling, hiring and promoting 1 million Black Americans over the next 10 years.
  • 2019 joined Catalyst CEO Champions for Change
    A transformational diversity and inclusion initiative launched by Catalyst—a global thought leader and partner in accelerating the progress of women at work.
  • 2017 signed the CEO Action for Diversity & Inclusion pledge
    The largest CEO-driven business commitment to advance diversity and inclusion in the workplace.

Related links:

2020 Annual Well-being report, opens in new window

Working Virtually COVID-19 | Humana Careers, opens in new window

Value-Based Care—Humana, opens in new window

Coronavirus updates and resources—Humana

Humana Neighborhood Centers, opens in new window

Humana 2021 Bold Goal Progress Report, PDF opens in new window

Humana Careers: Inclusion and Diversity, opens in new window

2020 Inclusion & Diversity Report, opens in new window

News Articles:

Top Business Leaders Launch OneTen (, opens in new window

Humana Inc.—Humana Jumps 17 Spots on Benchmark List of Top 50 Companies for Diversity, opens in new window

Humana Inc.—Humana Announces Support for Louisville to Help Rebuild and Unite City, opens in new window


2020 Corporate Social responsibility (CSR) report

From employee and member health, to supplier diversity, to environmental stewardship, we know that being a good corporate citizen is critical to the long-term sustainability of our company.