Population Health at Humana

Humana has a longstanding commitment to understanding the social context in which people live and the personal challenges and barriers our customers experience in achieving their best health. We believe that by deepening our community partnerships and asking our customers, in the plainest of terms, what they are struggling with, we will help to create the community fabric needed to support their very personal needs. This focus on understanding the root cause of health will help us to be more intentional around how we measure, how we think and how we talk about health equity and how, we as a company, stand up for continuing to do the right things for our customers and the communities we serve.

The 2021 Bold goal progress report illustrates how Humana’s population health initiatives progressed – and even accelerated – during a year that presented numerous challenges to physical and mental health and highlighted health inequities.

In the last 2 years, we’ve greatly expanded screening of our members for a comprehensive set of social needs that impact health and quality of life. At the start of the pandemic, Humana quickly established a program to meet basic needs of our members, and as of the end of 2021 more than 94,000 members were served over 1.6 million meals.

In addition to investing in food security, Humana is also focused on a housing strategy, which aims to address housing needs through interventions and investments, ultimately reducing healthcare costs and improving outcomes for vulnerable members and communities.

To accelerate this work, Humana partners with organizations that provide access to resources or services that address health-related social needs and improve health equity through national relationships activated at a local level. These partnerships can impact families and communities, from babies to seniors.

Through community, clinical and business integration, Humana is expanding our population health efforts in our headquarters city by launching Louisville Community of Opportunity. By collaborating with new and existing partners, we hope to improve health equity in west Louisville. Louisville Community of Opportunity aims to remove obstacles to high-quality healthcare by addressing social determinants of health, such as food security, while increasing access to care and healthcare education. Humana has established a dedicated team of employees to work exclusively on the Community of Opportunity effort, by partnering and supporting Black-owned businesses and organizations that serve the Black community in Louisville.

Through the pandemic, Humana has remained committed to supporting our most vulnerable customers and communities by providing critical information and resources, simplifying access to care, reducing financial barriers and addressing social determinants of health.