Humana has a longstanding commitment to understanding the social context in which people live and the personal challenges and barriers our customers experience in achieving their best health. We believe that by deepening our community partnerships and asking our customers, in the plainest of terms, what they are struggling with, we will help to create the community fabric needed to support their very personal needs. This focus on understanding the root cause of health will help us to be more intentional around how we measure, how we think and how we talk about health equity and how, we as a company, stand up for continuing to do the right things for our customers and the communities we serve.

Bold Goal

In 2015, Humana launched our Bold Goal population health strategy to improve the health of the communities we serve. Humana’s Bold Goal aims to build a sustainable healthcare system by working with our partners to help connect those in need to resources within communities. With local and national partnerships, we are co-creating measurable solutions to address social determinants of health and health-related social needs, we can continue our mission of delivering more healthy days for our members and communities.

Dr. Andrew Renda, Vice President, Bold Goal and Population Health Strategy.

The 2021 Bold goal progress report illustrates how Humana’s population health initiatives progressed – and even accelerated – during a year that presented numerous challenges to physical and mental health and highlighted health inequities.

In the last 2 years, we’ve greatly expanded screening of our members for a comprehensive set of social needs that impact health and quality of life. At the start of the pandemic, Humana quickly established a program to meet basic needs of our members, and as of the end of 2021 more than 94,000 members were served over 1.6 million meals.

In addition to investing in food security, Humana is also focused on a housing strategy, which aims to address housing needs through interventions and investments, ultimately reducing healthcare costs and improving outcomes for vulnerable members and communities.

To accelerate this work, Humana partners with organizations that provide access to resources or services that address health-related social needs and improve health equity through national relationships activated at a local level. These partnerships can impact families and communities, from babies to seniors.

Community of Opportunity

Through community, clinical and business integration, Humana is expanding our population health efforts in our headquarters city by launching Louisville Community of Opportunity. By collaborating with new and existing partners, we hope to improve health equity in west Louisville. Louisville Community of Opportunity aims to remove obstacles to high-quality healthcare by addressing social determinants of health, such as food security, while increasing access to care and healthcare education. Humana has established a dedicated team of employees to work exclusively on the Community of Opportunity effort, by partnering and supporting Black-owned businesses and organizations that serve the Black community in Louisville.


Through the pandemic, Humana has remained committed to supporting our most vulnerable customers and communities by providing critical information and resources, simplifying access to care, reducing financial barriers and addressing social determinants of health.

COVID-19 Vaccination Clinic in West Louisville l Humana

Today we are serving the West Louisville area in Kentucky here at Whitney Young.
We re getting the residents vaccinated against COVID-19.
We re working with our Norton Healthcare partners as far as bringing the vaccines in.
Humana associates, we're using our nurses as vaccinators.
We've got our pharmacists who are drawing up the syringes, and then a lot of our other associates are just helping with the general duties that are needed to run a site.
We have this vaccine clinic going on on our campus.
It's been a wonderful blessing to our school community and to our local residential community as well.
We are really proud that we are actually associated with our community getting healthy.
Accessibility, the proximity, that we're close to people where they live.
You don't have to drive 40 minutes to go somewhere.
All of those elements make this an ideal spot to bring this important vaccine to the people who live here.
Coming to this area was about health equity and access to care.
So we want to make sure that everybody has the means to get vaccinated.
I heard information about this site on the radio.
I've seen flyers.
I know that they've gone door to door, just trying to get the word out there that we're here, ready, and available to serve the community.
The whole process was easy.
Actually, I got a note on my door.
The pamphlet said Norton Healthcare and to come over to Whitney Young, which I live right around the block.
And I can get the shot.
I saw it on the news and I was like, "Hey, I know where that is."
I used to live down the street and my boys used to go to this elementary school.
The lady at the door, she was like, "Hey, come on in".
Walked up there and got checked in and came up and got my shot.
Everybody was like a breeze.
It's important not only for folks in this area to get vaccinated, it's important for everybody to be vaccinated.
We want everybody to be safe and we want everybody to be healthy.
If you re not already, consider getting vaccinated against COVID-19 and talk to your doctor about what s best for you.
Can't wait to travel.
Seeing my family, my mom and dad, and my sisters.
Just come and get it.
I mean, you just don't know how many people you saving.
Visit for more on COVID-19 vaccines, including information about vaccine availability.

Humana’s 2021 Impact Report

Our impact report features activities, progress, metrics and performance for how Humana is advancing health equity, addressing needs in our communities and driving sustainable change with shared value. Download the 2021 Impact Summary here, PDF or download the full version below.