Humana's 2021 Impact Report

Clinical excellence

Man sitting down with doctor and talking about vitamins.

Humana is committed to supporting the delivery of consistent high-quality care, promoting efficient outcomes in the healthcare system and ensuring that healthcare remains affordable for all.

Quality resources

In a healthcare industry increasingly driven by quality, it is imperative that physicians and other clinicians understand how to navigate the ever-changing landscape. Humana is here to support healthcare practitioners increase their knowledge of the regulatory and accreditation guidelines that drive our quality initiatives. Providers can access relevant resources and tools in the Quality Management section of each provider manual.

Learn more about Humana’s unwavering commitment to high-quality care and improved health outcomes for our members and patients, as reflected in our 2022 CMS Star Ratings.

Star Ratings goal to increase membership in 4 star or above rated plans.
Star Ratings goal to increase membership in 4 star or above rated plans.

Care integration

Humana is committed to delivering excellent clinical care and superior outcomes for members and patients across all of our lines of business.

In 2021, Humana completed its acquisition of Kindred at Home (KAH), the nation’s largest home health and hospice provider. With the addition of Kindred at Home, Humana is now the nation’s largest provider of care in the home, significantly strengthening our ability to provide high-quality, whole-person healthcare that can improve patient health outcomes on a much broader scale. Humana recently named Dr. Andrew Agwunobi president of its Home Solutions Business to usher in this transformation.

Value-based care

The Value-based Care Report details how Humana uses a holistic approach to provide affordable healthcare and help members and patients manage numerous physical, behavioral and social challenges. In particular, the report examines a few social determinants of health (such as food insecurity and social isolation), and looks at how physicians are managing and engaging patients to promote better chronic disease management and improve health outcomes.

Humana value-based members saw their primary care physicians more often than non-value-based care members.
Humana value-based members saw their primary care physicians more often than non-value-based care members.

All data sourced from Value-based Care Report.

Additional resources:

Humana’s most recent Value-based Care Report

Healthcare Certifications and Accreditations - Humana

How Humana Measures the Performance of Our Health Plans

Quality Resources for Healthcare Providers - Humana

Humana Pharmacy® Awards and Accreditations

Humana Provider Policy Reminders

Clinical Practice Guidelines for Healthcare Providers - Humana

Humana’s 2021 Impact Report

Our impact report features activities, progress, metrics and performance for how Humana is advancing health equity, addressing needs in our communities and driving sustainable change with shared value. Download the 2021 Impact Summary here, PDF or download the full version below.

Download full 2021 impact report