Humana's 2021 Impact Report
Standards of excellence
Throughout Humana’s operations, we are dedicated to ensuring that every business decision we make reflects our commitment to accountability, health equity and improving the health and well-being of our customers, our employees, the communities we serve and our environment. We hold that these
At Humana, we want our vendors and suppliers to help drive innovation, improve quality, sustain growth and advance our vision of a world where everyone has a fair and just opportunity to be as healthy as possible. And we strive to attract qualified, certified suppliers who reflect our customers, employees and communities we serve.
Partnerships are critical to drive forward our
The goal of our Supplier Diversity Program is to educate, assist, develop and provide sourcing opportunities that enable these suppliers to be successful as our partners as well as within the broader business world. We endeavor to identify procurement opportunities that drive innovation, improve quality and sustain growth while maximizing the utilization of qualified and certified suppliers who reflect the customers, employees and communities we serve.
Ethics and compliance
Our employees are integral to responsibly running our company and key to our ethics and compliance practices. That’s why all Humana employees and contractors are required to complete an ethics and compliance course each year, and why our Enterprise Compliance team places an emphasis on communicating with their colleagues about ethics, compliance and risk in an intentional way, throughout the year.
We require all employees (including executive officers and independent directors) and contractors to complete an engaging annual training course on ethics and compliance matters. Additionally, we enforce Standards of Conduct and a Compliance Policy, specifically designed for our contracted healthcare providers and third parties in an effort to deter fraud, waste and abuse.
Using data and technology, responsibly
Humana is committed to building our digital care delivery operations and leveraging key insights from enterprise analytics. Integrating these critical capabilities across the organization will further accelerate Humana’s move toward differentiated experiences for our customers at the intersection of healthcare and lifestyle, tailored especially to the needs of seniors.
Humana also recognizes the trust that our customers have in us with keeping their information safe. Humana is an industry leader in the adoption of principles and governance to guide its implementation of emerging technologies. We govern our use of Artificial and Augmented Intelligence according to industry-leading principles, and we have interdisciplinary committees that establish governance over the deployment and quality of Artificial and Augmented Intelligence models. We have also signed the Equal AI pledge committing to ensuring our Artificial and Augmented Intelligence tools do not incorporate unintentional bias and require all of our Artificial or Augmented Intelligence models that inform decisions about individuals to be reviewed to detect inadvertent bias. Humana is also asking our vendors who utilize Artificial and Augmented Intelligence tools to sign the Equal AI pledge or another similar pledge.
For more information on how we guard information, see the Information Protection section of our
Advocacy and public policy
At Humana, we are committed to advancing
Download Humana’s 2021 Impact Report
See how we’re also impacting communities, our business and the environment.
Humana’s 2021 Impact Report
Our impact report features activities, progress, metrics and performance for how Humana is advancing health equity, addressing needs in our communities and driving sustainable change with shared value.