Governance and accountability

Throughout Humana’s operations, we are dedicated to ensuring that every business decision we make reflects our commitment to accountability, health equity and improving the health and well-being of our customers, our employees, the communities we serve and our environment. We hold that these standards of excellence are applicable to not only ourselves, but also to our suppliers, vendors, contractors, consultants, agents, partners and other providers of goods and services who do, or seek to do, business with Humana entities worldwide.

Our employees are integral to responsibly running our company and key to our ethics and compliance practices. That’s why all Humana employees and contractors are required to complete an ethics and compliance course each year, and why our Enterprise Compliance team places an emphasis on communicating with their colleagues about ethics, compliance and risk in an intentional way, throughout the year.

We require all employees (including executive officers and independent directors) and contractors to complete an engaging annual training course on ethics and compliance matters. Additionally, we enforce Standards of Conduct and a Compliance Policy, specifically designed for our contracted healthcare providers and third parties in an effort to deter fraud, waste and abuse.

Humana also recognizes the trust that our customers have in us with keeping their information safe. Humana is an industry leader in the adoption of principles and governance to guide its implementation of emerging technologies. We govern our use of Artificial and Augmented Intelligence according to industry-leading principles, and we have interdisciplinary committees that establish governance over the deployment and quality of Artificial and Augmented Intelligence models. We have also signed the Equal AI pledge committing to ensuring our Artificial and Augmented Intelligence tools do not incorporate unintentional bias and require all of our Artificial or Augmented Intelligence models that inform decisions about individuals to be reviewed to detect inadvertent bias. Humana is also asking our vendors who utilize Artificial and Augmented Intelligence tools to sign the Equal AI pledge or another similar pledge.

For more information on how we guard information, see the Information Protection section of our Ethics Every Day guide.

At Humana, we are committed to advancing public policy, using our voice to advocate for high-quality healthcare and creating a more equitable health system. We partner with policy-makers to enable whole-person care, including addressing social determinants of health, and the root causes of poor health, leveraging Humana's capabilities to remove barriers to access and partner with clinicians to improve quality. This focus raises the bar for the care we provide to help move toward a future in which everyone has a fair and just opportunity to be as healthy as possible.