Members and Patients

Helping each of our members and patients achieve their optimal whole-person health has long been a strategic imperative for Humana. Whether it’s by focusing on preventive and primary care, managing health conditions, setting and achieving health-related goals, or finding the right care in the right place – at home, in the community, and through telehealth – Humana helps make the journey toward health easier for our members.

As a result of social needs screenings, Humana has made a direct impact on barriers to health and quality of life including food insecurity, transportation barriers, financial security, housing and loneliness.

Partnering with providers to create value for our members

Our annual Value-based Care Report, PDF details how Humana uses an integrated approach to help our Medicare Advantage (MA) members achieve their best health. Humana members who seek care from physicians in value-based agreements receive more care – including more telehealth – and experience better health outcomes than other Medicare members. They also spent less time in the hospital and experienced lower healthcare costs; an estimated $3.1 billion in plan-covered medical expenses was saved by Humana Medicare Advantage members in value-based agreements.

In recent years, we have significantly expanded our healthcare service capabilities from primary care, to pharmacy, to behavioral health to care in the home and more—to better serve our medical members, including those with Medicare Advantage, Humana Healthy Horizons, Humana Military | TRICARE, employer group and other plans, and we significantly strengthened our payer-agnostic care offerings for all our patients through our CenterWell brand.