Giving guidance in the community

People often need help to achieve their best health, but not every community has the resources needed to assist them. For seniors and disabled people in particular, combining this lack of help with feelings of confusion, social isolation and loneliness can lead to poor physical and mental health outcomes.

Humana Guidance Centers tackle those problems by providing free meeting places for anyone to engage in health and wellness activities, connect to others living in their areas, and receive personal, face-to-face customer care for Humana products.

Guidance Centers can be found in more than 20 locations in about a dozen states with large concentrations of Humana members, with ongoing opportunity for expansion into new locations. More information about individual centers, which are staffed with local Humana sales and service personnel, can be found here.

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Transcript

It’s a simple idea, really. Create a place where people can get together—to make friends, to do healthy things, to have fun and to connect. It’s a place that would help them feel their best, in their minds and in their bodies. Maybe even make the community where they live healthier.

That sounds like a pretty great place, right? Humana Guidance Centers are that kind of place.

“The Guidance Center is about making you feel better.” (Janice M.)

“I come here and I meet nice people—fun activities, so I enjoy coming here.” (Emile G.)

“So I watch these people staying there all day long, with their friends and with their counterparts that they’ve met there, and engaging in their health and well-being, and with all the activities.” (Jeff Fernandez, Div. VP, Central Region Humana)

Humana Guidance Centers are located around the U.S., and each is unique. But they’re all about helping people live their healthiest, happiest lives.

“I come here to feel good, and I do feel good. I feel much better.” (Mary Lou M.)

“It’s been a big, big improvement in my life. I feel like it’s a new beginning in my life.” (Paul W.)

“You get these awesome classes that assist you, and healing yourself more or less.” (Ruby V.)

Walking groups, Zumba, yoga and tai chi classes help promote fitness and flexibility—as well as help people need fewer medicines and keep off unwanted pounds.

“And we just want to shine the camera and tell us how much weight you lost. So everyone has lost weight since you been coming here. How much weight have you lost, ma’am?” (Host)

“15 pounds. I came here last year, in February.”

“How about back there, brother. How much weight have you lost?”

“45 lbs.”

“Forty-five. Look at that, since you been coming.”

“How much?”

“25 pounds.”

“25 pounds… wow!”

“How about you?”

“30 pounds and four inches in the waist.”

“How much weight have you lost?”

“150 pounds.”

“Since you been coming here?”

“Yes.”

“150 pounds… wow, look at that!”

(Audience claps in encouragement.)

“The classes here at the Guidance Center—my A1C was 6.7, but in participating in all these classes they provide for us, it is now below 6 and that’s good.” (Ruby V.)

“I’m almost a non-diabetic now. I went from 6.8 A1C to a 5.8 A1C. ” (Wayne G.)

“The things I’ve learned at the Guidance Center have lowered my blood pressure from 142/110 to 109/68.” (Gina and Martin)

“Since I’ve taken all the exercises and everything, I’ve become stronger.” (Irene H.)

“The exercise classes at the Guidance Center have reduced the pain that I have from sciatic nerve and a bulging disc.” (Sarah W.)

“The difference Humana’s made saved my life.” (Wayne G.)

At the Guidance Centers, experts teach tips and tricks for planning and preparing healthy meals, managing health conditions, dealing with stress and much more.

“If I had to pay for all these classes that I take, it would cost a fortune, but they’re free.” (Janice M.)

“It’s an incredible value, being able to attend all these classes.” (Leonora D.)

“I’ve learned something new every day… you know, you have to have ongoing education, and Humana does a superb job with the Guidance Centers.” (Wayne G.)

And for Humana members who aren’t sure what’s covered under their plan, need help finding a doctor or have other questions, each Guidance Center is staffed by a knowledgeable sales agent and a Customer Service expert.

“Whenever I have a question about my bill, I come to Humana Guidance Center, and the representatives will help you out and answer all your questions and straighten out your bill and everything else. It’s very easy to come here and have everything done for you.” (Irene H.)

Of course, there’s also plenty of time to get together with friends or for a charity event, food drive or other worthwhile cause. Or, just to feel connected and relax.

“It’s a part of my life, a very essential part of my life.” (Leonora D.)

“If I didn’t have the Humana Guidance Center to go to, it’d be a big chunk out of my life.” (Wayne G.)

“I would recommend Humana in a minute.” (Paul W.)

“Don’t ever disappear… you’re just… it’s too wonderful, it’s, it’s… it’s something that’s been needed.” (Mary Lou M.)

“We’re very pleased with Humana. We’re not going anywhere unless you tell us to get out. And even then, you are gonna have a fight.” [laughs] (Gina and Martin)

Ready to get healthy, learn new things, make friends and have fun? We know just the place: Humana Guidance Centers.

“I’m Humana-fied. That’s all I can tell you.” (Wayne G.)

The opportunity for better lives and lifelong well-being

Most center activities are free and open to all adults in the community, including health and wellness classes led by local experts, as well as social activities and special events. These offerings get people more engaged in their health and well-being. The activities offered by the centers include:

  • Zumba, Tai Chi and other fitness programs
  • Health education courses
  • HumanaFit Walking Program
  • Healthy cooking classes, farmer’s markets and nutrition series
  • Charity crafting
  • Social celebrations and games

A holistic approach of connecting with others

Guidance Centers combat isolation and loneliness by connecting people to others in their communities and providing them with a welcoming support network. In 2013, the centers served more than 52,000 unique visitors who came to the centers more than 270,000 times. Those taking advantage of the activities and services offered report that their physical and mental health improve with this social interaction and through group activities with friends.

Personalized health coverage assistance

Each center provides an open, inviting atmosphere and a Customer Care specialist for Humana members, ready to offer personal service and answer questions people may have about their Humana health plans. Staff members foster lasting relationships with people by taking the time to get to know them and helping them to make the best decisions for their individual needs. People who visit the Guidance Centers report that they leave feeling more knowledgeable about their health plan options, health and well-being than when they arrived.