Right to Know

Consumer's right to know

A savvy shopper would never buy a car without first comparing prices and historical reliability. Why should choosing your healthcare providers be any different? As a consumer, you should be able to make informed healthcare decisions and compare facilities on price and quality for non-emergency care.

A closer look

One of the most important decisions you make is where to receive healthcare. However, there's virtually no quality or price information readily available to help guide you to the best choices. Imagine the chaos if you tried to obtain life's other necessities without access to information.

Research shows that healthcare prices and performance vary widely from one healthcare facility to the next. Without access to understandable, standardized information, you can't make informed healthcare decisions.

Our position

Humana believes that informed consumers are a vital part of any long-term solution to healthcare access and affordability issues. You have a right to know how much recommended healthcare services will cost and which facilities and providers deliver the best performance.

We support public disclosure of information on state websites to guide consumers' decisions about non-emergency healthcare needs, including average length of stay, mortality rates, infection rates, complication rates, readmission rates, average patient charges, and whether computerized drug order entry systems are used to prevent medical errors.

Consumers should also have the ability to appeal their healthcare charges if they believe them to be inaccurate, and access their medical records to verify the accuracy of their bills. Once empowered with the necessary tools and information, consumers will drive the healthcare market to become a more efficient system for, everyone - with increased safety, higher quality care, and lower prices.