Our standards of excellence

At Humana, we focus on making it easy for each person to achieve whole-person health and well-being. We’re proud of the work we do day in and day out in caring for people. When we say we want to make living a healthy life easier for everyone, we truly mean it for our members, for our associates and for you. We also recognize that we are part of a bigger community and are dedicated to the well-being of all people. That is why we invest in communities across the country to advance health equity, which is about making sure we all have a fair and just opportunity to be as healthy as possible. Helping communities and the people in them grow stronger benefits all of us because where people live, work and play are inextricable from their health outcomes. Our standards include:

• Encouraging a diverse workforce and providing a workplace free from discrimination, harassment or any other form of abuse
• Treating employees fairly and honestly, including with respect to wages, working hours and benefits
• Respecting human rights and prohibiting all forms of forced or compulsory labor
• Ensuring that child labor is not used in any operations.
• Respecting associate’s right to freedom of association, consistent with local laws
• Establishing an appropriate management process and cooperating with reasonable assessment processes requested by Humana
• Providing safe and humane working conditions for all associates
• Encouraging healthy lifestyles and offering health-improvement programs for all associates and promoting health-related events and activities in the local community

At Humana, we realize that the future of our business is interconnected with the well-being of our members and patients, our associates, the communities we serve, the healthcare system and the environment. That’s why we established policies and programs illustrating our commitment to responsible business practices that lead to a more efficient, equitable and sustainable healthcare system. Our standards include:

• Complying with all applicable laws and regulations of the countries of operation
• Competing fairly for our business, without paying bribes, kickbacks or giving anything of value to secure an improper advantage
• Observing Humana’s policies regarding gifts and entertainment and conflicts of interest when working with Humana associates
• Keeping financial books and records in accordance with all applicable legal, regulatory and fiscal requirements and accepted accounting practices
• Promoting, utilizing and measuring engagement of small and diverse suppliers

Humana’s commitment to the health of our planet is stronger than ever. We recognize there is an undeniable link between our physical and emotional well-being and the health of the environment. To that end, we are continuing to invest our time and resources where it matters most not just because it’s good business practice, but because we believe in a bright future. Our standards include:

• Carrying out operations with care for the environment and complying with all applicable environmental laws and regulations
• Delivering products and services meeting applicable quality and safety standards
• Actively participating in sustainability, carbon footprint reduction and other environmentally oriented programs