Accessibility Resources

Accessibility resources

Meeting the needs of our members

Humana maintains a strong commitment to diversity and inclusion as a fundamental part of our core business practices. Because of this, ensuring “equality of opportunity” for all members is important to create “meaningful access” for those members who have physical, sensory, or cognitive disabilities and/or do not speak English to have access to information and applications online in order to fully participate as Humana customers and employees.

Humana provides free “over the phone” interpreter services to all current and future members in over 200 languages including American Sign Language (TTY or Video Interpreter) , those who are Blind, and those who have difficulty reading standard print. Humana provides a special service to Members who use American Sign Language through Video interpreters that allow a member to sign to an interpreter while speaking with Humana. If you are interested in this service please inform your representative.

A representative will answer any of your questions you may have about Humana’s health or drug plan as well as walk you through orally any materials or communications you may have questions. To access an interpreter please call the number on the back of your member id card or click here to access your contact for your plan.

We may have written materials available in other languages or formats (i.e. audio , screen reader enabled, electronically magnifiable, braille formats), please ask your representative if the communication you have questions regarding- is available in your language, hard-to-read format, audio, braille or screen reader enabled, if not an oral interpreter is available.

Register online to check your health claims and Vitality status We understand the need for people with physical, sensory, and cognitive disabilities to have access to information and applications online in order to fully participate as Humana customers and employees.
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Humana’s approach to accessibility

Exceeding the standards

At Humana, we are continuously taking steps to improve our web pages to meet or exceed universal design best practices and web accessibility standards. We regularly conduct usability testing, and we collaborate with internal and third-party accessibility consultants to identify and remove any barriers to accessibility.

We follow these web standards bodies:

Making an accessible site

What we’ve done

To provide the most universally accessible web experience possible, we’ve:

  • Structured our web content with appropriate headings, paragraphs, and lists for keyboard or screen reader navigation.
  • Added relevant alternative attributes to all images.
  • Labeled all form fields and provided clear information in multiple ways if an error occurs.
  • Designed web pages to function if JavaScript is disabled.
  • Used tables for data; all data cells in a data table are associated with their headers.
  • Provided alternate formats for all multimedia content, including captions and full transcripts.
  • Offered several ways for users to find information, including a dynamic table of contents feature, a search tool, a glossary page, and a site map.

Questions? Contact us

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Trouble using our websites?

Let us know

We are working to discover new solutions to improve Humana’s online user experience and further improve the accessibility of our websites.

To help Humana diagnose and fix the accessibility barrier you encounter, please describe:

  • What the problem was
  • What you were trying to do
  • What computer and software you are using
  • Where the problem occurred

If you have trouble accessing information or services on these pages, please contact us by email.

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