Accessibility resources Meeting the needs of our members
Humana maintains a strong commitment to diversity and inclusion as a fundamental part of our core business practices. Because of this, ensuring “equality of opportunity” for all members is important to create “meaningful access” for those members who have physical, sensory, or cognitive disabilities and/or do not speak English to have access to information and applications online in order to fully participate as Humana customers and employees.
Humana provides free “over the phone” interpreter services to all current and future members in over 200 languages including American Sign Language (TTY or Video Interpreter) , those who are Blind, and those who have difficulty reading standard print. Humana provides a special service to Members who use American Sign Language through Video interpreters that allow a member to sign to an interpreter while speaking with Humana. If you are interested in this service please inform your representative.
A representative will answer any of your questions you may have about Humana’s health or drug plan as well as walk you through orally any materials or communications you may have questions. To access an interpreter please call the number on the back of your member id card or click here to access your contact for your plan.
We may have written materials available in other languages or formats (i.e. audio , screen reader enabled, electronically magnifiable, braille formats), please ask your representative if the communication you have questions regarding- is available in your language, hard-to-read format, audio, braille or screen reader enabled, if not an oral interpreter is available.