If you were discriminated against, or if Humana or a provider did not accommodate your needs, we will promptly address the matter. Please visit our Humana Customer Support, or call the number on the back of your Humana member ID card. TTY services are available. Or call 1-877-320-1235 for assistance.
If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
P.O. Box 14618
Lexington, KY 40512 - 4618
If you need help filing a grievance, call 1-877-320-1235 or the number on your ID card; if you use a TTY, call 711.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf (link opens in new window) or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019 or 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html (link opens in new window)