Accessibility Resources

Humana Language Assistance & Alternative Formats Services

Focusing on Consumer Experience for our Limited English Proficiency (LEP) and Disabled Members

Humana maintains a strong commitment to ensuring “equality of opportunity for meaningful access to healthcare services and activities.”  Humana provides “oral Interpretation” at no cost including sign language as well as alternative formats i.e. Braille, Audio, Large Print and accessible PDF’s) for our members. Our website is also designed to be accessible to and usable by everyone.

What should a member with a disability or limited English proficiency do to ensure their needs are met?

  • If you are deaf, when scheduling an appointment with your doctor, if you require a sign language interpreter, please request at that time, a sign language interpreter to be provided for you.
    1. if the doctor states they will not provide an in-person sign language interpreter contact the customer care center number on the back of your member id to request the process for a sign language interpreter.  When calling the customer care center TTY services are available.
  • If you are blind, and require healthcare information in an alternative format, contact the customer care center number on the back of your member id or email Auxiliary aids/alternative formats are available, at no cost,(i.e. accessible PDF’s, Braille, Audio, Electronic Large Print PDF’s (scaled to 6400% of actual), printed large print format, and Oral interpretation).
  • If you are blind or have low vision and would like an oral interpreter to assist you with accessing the Humana website and your communications (i.e. summary of benefits, claims…etc) – send a request to
  • If you have limited English proficiency and require an oral interpreter, please contact the customer care center number on the back of your member id and request an oral interpreter.  Over the phone interpretation is available in 200 languages.

What type of oral and other communication assistance is available?

  • American Sign Language (ASL) interpreters (in-person)
  • Over the Phone Interpretation (200 languages)
  • Tactile interpreters for those who are Deaf-Blind
  • Linguistically trained Oral Interpreters for Blind members
  • Video Remote Interpretation via website/apps from a smartphone or computer
  • Teletype (TTY)

Do members pay for communication assistance?

No, the provider or managed care organization provides, at no cost, to the member.

When do I ask for communication assistance?

Ask when you are:

  • Scheduling your appointment with your doctor
  • When contacting Humana
  • When scheduling a hospital admissions
  • When scheduling or participating in any healthcare service or activity that is covered by Humana.

What else can I do to make sure I get the communication assistance that I need?

Let the staff know (doctor, hospital, Humana), if you feel that your communication needs are not being met, and ask for help.

Who do I contact if I have questions or concerns?

Please contact Humana Customer Service the number is on the back of your member id card or send email to

Employer checking Humana online healthcare resources

Humana’s approach to accessibility

Exceeding the standards

At Humana, we are continuously taking steps to improve our web pages to meet or exceed universal design best practices and web accessibility standards. We regularly conduct usability testing, and we collaborate with internal and third-party accessibility consultants to identify and remove any barriers to accessibility.

We follow these web standards bodies:

Making an accessible site

What we’ve done

To provide the most universally accessible web experience possible, we’ve:

  • Structured our web content with appropriate headings, paragraphs, and lists for keyboard or screen reader navigation.
  • Added relevant alternative attributes to all images.
  • Labeled all form fields and provided clear information in multiple ways if an error occurs.
  • Designed web pages to function if JavaScript is disabled.
  • Used tables for data; all data cells in a data table are associated with their headers.
  • Provided alternate formats for all multimedia content, including captions and full transcripts.
  • Offered several ways for users to find information, including a dynamic table of contents feature, a search tool, a glossary page, and a site map.

Questions? Contact us

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