Accessibility Resources
Bearded man with headphones and laptop

Humana Accessibility Resources

Humana Insurance Company, Humana Health Plan, Inc. and all of their insurer and health plan affiliates and subsidiaries (collectively, “Humana”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Humana does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Multi-language interpreter services

If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language at no cost. To talk to an interpreter, call Humana Customer Support at the number on the back of your member ID card (TTY services are available). See this information in other languages: ML_AllLangTranslated_LEP_FINAL.pdf (14 KB)

Si usted (o alguien a quein usted está ayudando) tiene preguntas respecto de su cobertura, usted tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al servicio de atención al cliente de Humana en el número de teléfono en el reverso de su tarjeta de identificación. Ver esta información en otros idiomas: ML_AllLangTranslated_LEP_FINAL.pdf (14 KB)

如果您(或您幫助的人)有任何關於保險的問題,您有權使用您的母語免費獲得幫助和資訊。如欲聯繫口譯員,請致電 1-800-833-6917。

看到其他語言的信息:ML_AllLangTranslated_LEP_FINAL.pdf (14 KB)

Woman on phone with laptop

Language assistance & alternative formats

For our customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

  • Over-the-phone interpretation available in 200 languages
  • American Sign Language interpreters (in-person or video)
  • Linguistically-trained interpreters for visually-impaired customers
  • Video interpretation from a smartphone or computer
  • Teletype (TTY) services
  • Written materials available in languages other than English and alternative formats including braille, audio, large print, and accessible PDF

To request language assistance or request materials in alternative formats, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

See the Humana Language Assistance Program (1.5 MB) for a detailed description of our policy and program.

At the doctor or hospital

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

For providers

Healthcare providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the member's Humana identification card, or by sending an email message to accessibility@humana.com.

On Humana web sites

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act (link opens in new window) and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines (link opens in new window) from the W3C Web Accessibility Initiative.

Three women on devices

To provide accessible web and mobile app experiences, we strive to:

  • Make our content and navigation easy to see
  • Make it easy to interact using a mouse, keyboard, and/or touch screens
  • Provide text and visual alternatives for sounds
  • Provide text and audio alternatives for visuals
  • Support using a computer without a monitor or display
  • Support using assistive technologies to navigate and access content
  • Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, our Customer Support representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know.

To request assistance or report a problem, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

Woman with coffee and laptop on floor

For complaints

If you were discriminated against, or if Humana or a healthcare provider did not accommodate your needs, we will promptly address the matter. Please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Dr. Michelle M. Griffin, PhD (FACHE)

Civil Rights/LEP/ADA/Section 1557 Compliance Officer:

500 W. Main Street, 10th floor

Louisville, Kentucky 40202

Phone: 1-877-320-1235

Fax: 1-877-320-1269

Email: mgriffin5@humana.com or accessibility@humana.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Dr. Michelle Griffin PHD, Civil Rights/LEP/ADA/Section 1557 Compliance Officer is available to help you at the contact information listed above.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf (link opens in new window) or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800–368–1019 or 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html (link opens in new window)

For assistance or more information

For questions, assistance, or special accommodations, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or send an email message to accessibility@humana.com.

Additional contact information is located on our Customer Support page.

Fend off the flu with a vaccine

Fend off the flu with a vaccine

Flu season is nothing to sneeze at. Protect yourself by getting your annual flu vaccine.

Read about fighting the flu
Prevent drug interactions

Prevent drug interactions

Find tips for avoiding serious side effects with your medications.

Find out more about drug interactions
Connect with the Humana community

Connect with the Humana community

Join Humana on Facebook to find the latest news and events.

Follow us on Facebook (link opens in new window)