Life of a script
Do you ever wonder what happens at a mail-order pharmacy after you place your order? Get a behind-the-scenes look at Humana Pharmacy® mail orders before they reach your door with this life-of-a-script story.
Some people wonder how Humana Pharmacy can deliver so many prescriptions, so accurately, to so many people every day. Really it's simple. Let's take a tour and see how Humana Pharmacy combines hands-on attention to detail, with advanced fulfillment technology, to give you more time to enjoy the simple things in life. First, Humana Pharmacy receives your prescription for a 90-day supply of medication. Your doctor can send this through our e-prescribing tool, by fax or over the phone. If you have the prescription, you can also mail it in. Next we check your profile against your benefits coverage. Then your profile is added to a secure database. Your order is then assigned a unique order number. And within 24 hours you can track the progress of your prescription online. I check your prescription to make sure that it is written correctly and appropriate for you. I check it against your profile for any drug or disease interactions. Basically, I work with you to make sure your prescription fits. And I'm here to answer any questions you may have as well. After approved orders go through payment, our state-of-the-art system dispenses your medication. Then one of our dispensing pharmacists will double-check your order and it's on its way to you. All prescription bottles are heat-sealed to protect against tampering and mailed out in plain packaging for your privacy. It’s that simple. Every 90 days we fulfill, package and double-check your order. While you live your life and enjoy peace of mind knowing you’ll get the right prescription, right on time. And remember, with Humana Pharmacy, you have a team of more than 400 pharmacists, ready and happy to answer your questions at any time. It’s all about your convenience and peace of mind. It's also about your health. In fact, we found that our easy refill system, 90-day order shipping and refill reminders have helped our patients stay on track with their medications better. And it's working. At Humana Pharmacy, we work very hard to make things simple. Humana Pharmacy is your key to making maintenance prescriptions easy. Humana Pharmacy, the right choice for you.
Humana Pharmacy Solutions
At Humana Pharmacy Solutions, our mission is to provide safe and affordable pharmacy care to the people we serve. Our vision is to improve their health by knowing them, giving them a simple customer experience, integrating pharmacy at all points of care and continuing to transform pharmacy into a driver of health outcomes.
Humana Pharmacy Solutions comprises 3 companies: Humana Pharmacy Solutions, Comprehensive Health Insights (CHI) and Humana Pharmacy. Humana Pharmacy Solutions is a pharmacy benefits manager whose services include:
- Formulary development
- Clinical programs (drug safety, medication therapy management, etc.)
- Pharmacy claims processing
- Pharmacy audits
- Pharmacy network contracting and administration
- Prior authorization
- Humana segment support and services
CHI is a health economics and outcomes research group that uses Humana data assets to conduct broad spectrum research including:
- Comparative effectiveness studies
- Medication utilization, adherence and persistence
- Pharmaeconomic studies (cost-effectiveness, cost-benefit, etc. )
Humana Pharmacy is a medication distribution subsidiary—including a mail-order pharmacy, specialty pharmacy and retail pharmacies—that fills more than 35 million prescriptions annually.
Humana Pharmacy offers pharmacy locations to serve you. Our on-site pharmacies can meet your prescription needs and provide diabetic supplies.
Humana’s mail-order pharmacy processes prescriptions that are mailed, faxed, called in or electronically submitted to our facility. We have a team of pharmacy clerks, pharmacy technicians and licensed pharmacists who enter and review these prescriptions for accuracy and potential interactions before dispensing and shipping. We typically dispense 90-day supplies of maintenance medications and ship direct to our members. This allows for greater convenience and cost-savings and improved adherence to therapy for our members.
Humana Specialty Pharmacy
Humana Specialty Pharmacy® focuses on patients being treated for a chronic, complex condition. Humana Specialty Pharmacy offers a personalized approach. It supplies specialty medications for a range of conditions such as cancer, HIV, multiple sclerosis or rheumatoid arthritis. Humana’s dedicated pharmacy staff is on hand to provide one-on-one care and help with patient assistance programs.
Most-often recruited positions include:
- Pharmacy technician
- Pharmacy clerk