Customer Care Opportunities
Our customer care employees are at the heart of Humana and make up about 12% of Humana’s workforce. These valued employees care for our members, providers, sales representatives and employees by offering various support via traditional, high-touch and digital channels, such as telephone, chat and social media.
Our team focuses on creating simplified, consumer-centric approaches. Employees have the freedom to approach their work with creativity, which ensures each customer’s needs are uniquely met. We work on cross-functional teams to continuously improve the way we interact with and serve our customers.
Full-time customer care employees work more than 30 hours per week. Effective day one, employees receive:
- Competitive compensation
- A benefits package that includes health, dental, vision, tuition assistance, 401(k) and more
- Professional development opportunities including career advancement, virtual learning platforms, networking opportunities, mentoring programs and more
I chose to work at Humana because I heard a lot of great things about the company. It’s a very accommodating place and I enjoy working here.
INBOUND CONTACT REPRESENTATIVE
Our customer care employees are at the heart of Humana and make up about 12% of Humana’s workforce. These valued employees care for our members, providers, sales representatives and employees by offering various support via traditional, high-touch and digital channels, such as telephone, chat and social media.
Part-time customer care employees work between 20-29 hours per week. Many of our part-time employees take advantage of our flex scheduling, which allows employees to work from home or in a Humana office. We support each of our employees on their journey to achieve work-life balance.
Seasonal customer care employees work for a limited period of time, often around the same time each year.
These employees have access to:
- 401(k) retirement savings plan with employer match
- Employee Assistance Program (EAP)
- Cross-training for skills development
- Potential full-time opportunities
- Student loan refinancing consultation
- National and local discounts on computers, vacations, phones, retail shopping and more
Here at Humana, it feels like we are a strong team all focused on delivering results, everybody rowing the same direction.
Claims Research & Resolution Representative 3
Support for Your Career
Flexibility
We know your life extends outside of work. We have many options to support your interests and needs.
Training
We provide instructor-led and hands-on training.
Growth
Learn the healthcare industry and advance your career with ongoing training.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
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