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COVID-19 testing COVID-19 vaccines COVID-19 treatment In-home care

COVID-19 testing

  1. Will Humana cover COVID-19 testing?

    Humana covers a wide range of COVID-19 tests, including at-home, over-the-counter tests as well as tests performed in laboratories. Please read the following FAQ’s closely, as coverage may vary depending on your specific plan and the type of test.

  2. What is Humana doing to comply with the new federal at-home, over-the-counter COVID-19 test kit requirement announced in January 2022?

    Humana is committed to complying with this requirement and covering the cost of at-home, over-the-counter (“OTC”) COVID-19 test kits for our members within the limitations outlined below.

    Humana Medicare Advantage and Medicaid members:

    The new federal at-home, OTC COVID-19 test requirement does not apply to Medicare and Medicaid. Those with Medicaid coverage should contact their state Medicaid office for information regarding the specifics of coverage for at-home, OTC COVID-19 tests, as coverage rules may vary by state. According to the Centers for Medicare and Medicaid Services, Medicare pays for COVID-19 diagnostic tests, with no out-of-pocket costs, when the test is performed by a laboratory and ordered by a physician, or other licensed health care professional.

    Please note that the federal government has also set up a website where each family, regardless of insurance type, can get 4 free tests: http://www.covidtests.gov as of January 19, 2022.

    Humana Commercial Group members (those who receive insurance through their employer):

    As announced by the U.S. Department of Health and Human Services, as of January 15, 2022, all private insurance members are eligible to receive up to 8 at-home, OTC COVID-19 tests per calendar month at no out-of-pocket cost. Eligible test kits must meet the following criteria:

    • At-home, over-the-counter, viral test kits for personal use that you are able to take and read at home without the help of a healthcare provider
    • Viral test kits that test for current infection; antibody/serology tests are not included
    • Only at-home, OTC test kits that are approved by the US Food & Drug Administration (FDA) or emergency use authorized COVID-19 test will be covered, which, as of 1/15/22 includes:*
      • QuickVue At-Home COVID-19 Test kit
      • BinaxNOW COVID-19 Ag Self Test kit
      • Ellume Covid-19 Home Test kit
      • InteliSwab COVID-19 Rapid Test kit
      • CareStart Covid-19 Antigen Home Test kit
      • iHealth Covid-19 Antigen Rapid Test kit
      • Flowflex Covid-19 Antigen Home Test kit
      • Lucira Check-It Covid-19 Test kit

    • Test kits purchased for employment screening or public health surveillance purposes are not eligible for coverage
    • Please be aware that each test is counted separately even if sold in packs that contain multiple tests. For example, if you purchase a box that contains two tests, it will count as two tests toward your monthly limit of 8.

    • *List is not exhaustive and is subject to change

    PLEASE NOTE: Humana does not manufacture or make available these at-home, OTC COVID-19 tests for members. These tests are in high demand across the country and may be difficult to find. You may find them at local pharmacies, local stores or trusted online retailers, such as JPR Medical. The federal government has also set up a website where each family can get 4 free tests: http://www.covidtests.gov beginning January 19, 2022.

    As of January 15, 2022, commercial group members will have two options to get at-home, OTC COVID-19 test kits at no-cost: 1) Pay the full amount for the test up-front and get reimbursed, and 2) Have the pharmacy staff process the at-home, OTC COVID-19 test kit as a claim and receive payment directly from Humana at no cost to you.

    Option 1: Purchase and get reimbursed for at-home, OTC test kits purchased on or after January 15, 2022:
    1. Purchase your test kit and keep your itemized receipt
    2. Complete all information requested on the At-home Over-the-counter (OTC) COVID Test Reimbursement Form, which can be found here: At-home Over-the-counter (OTC) COVID Test Reimbursement Form, PDF
    3. Mail the completed form with the original itemized receipt to the address on the back of your member ID card as soon as possible
    4. It can take up to 30 days to process your claim, and the reimbursement will be sent as a check to the home address Humana has on file
    5. Note that reimbursement will include the test kit only. No shipping fees will be covered by Humana.

    *Members in Puerto Rico, please use one of these forms:

    Option 2: Purchase at-home, OTC test kits at a network pharmacy counter with your Humana ID card on or after January 15, 2022:
    1. Take the kit(s) to the pharmacy counter for check-out
    2. You will be asked to provide your Humana ID card
    3. The pharmacy staff will process your purchase and receive payment directly from Humana. You will owe zero dollars for up to 8 test kits, per member, per calendar month

    IMPORTANT NOTE: This is a new process for the entire healthcare system. If the pharmacy is not prepared to process your test kit through your insurance, you will still have the option to pay for the test kits upfront, and follow the steps outlined in Option 1 above to receive reimbursement.

  3. Is a referral, authorization or prescription required to obtain an at-home OTC COVID-19 test?

    Humana Commercial Group members:
    At-home, OTC COVID-19 tests do not require a referral, authorization or prescription. Humana members are eligible to receive up to 8 at-home, OTC COVID-19 tests per calendar month at no out-of-pocket cost.

    Humana Medicare Advantage and Medicaid members:

    The new federal at-home, OTC COVID-19 test requirement does not apply to Medicare and Medicaid. Those with Medicaid coverage should contact their state Medicaid office for information regarding the specifics of coverage for at-home, OTC COVID-19 tests, as coverage rules may vary by state.

  4. I can’t find an at-home, OTC test in my area. What should I do?

    While Humana does not produce or distribute at-home COVID-19 tests, we do know that availability is limited due to high demand and global supply chain issues that are impacting goods of all types. We suggest checking in often with local pharmacies, stores and reputable online merchants, such as JPR Medical. The federal government has also set up a website where each family can get 4 free tests: http://www.covidtests.gov beginning January 19, 2022.

  5. Does Humana still cover the cost of tests ordered by a physician or other licensed healthcare professional?

    Humana Commercial Group members:

    Humana Commercial Group members will continue to be eligible for COVID-19 testing with no out-of-pocket costs when an FDA approved or emergency use authorized COVID-19 test (including at-home tests) has been ordered by a physician or other licensed healthcare professional because the member:
    • has COVID-19 symptoms,
    • has been exposed to someone with suspected or confirmed COVID-19, or
    • requires pre-admission or pre-procedural testing in an asymptomatic individual.

    Humana Commercial Group members may NOT be eligible for coverage of COVID-19 testing for any indications other than those listed above including, but not limited to, the following:
    • Employment (e.g. pre-employment, return to work) or school purposes (e.g. return to school);
    • Entertainment purposes (e.g. prior to a concert or sporting event);
    • General population or public health screening;
    • Physicals (executive or routine);
    • Screening in a congregate setting;
    • Sports participation; or
    • Travel purposes.

    Humana Commercial Group members are encouraged to check their plan documents for more details about their 2022 coverage.

    Humana Medicare Advantage and Medicaid members:

    During the public health emergency, there will be no out-of-pocket costs for Humana Medicare Advantage and Medicaid members who receive a FDA approved or emergency use authorized COVID-19 test that is performed by a laboratory, when the test is ordered by a physician or other licensed health care professional. Medicare will cover one lab-performed test per member without an order. Testing locations may require an order or prescription. It is recommended that members contact the testing location for details.

  6. What if a member chooses a testing location that doesn’t accept Humana insurance?

    Humana Commercial Group members:

    Humana Commercial group members will not have out-of-pocket costs for covered COVID-19 diagnostic testing performed by an out-of-network provider. Members should refer to Question & Answer #1 in this FAQ and/or their plan documents for additional information regarding coverage for COVID-19 testing.

    Humana Medicare Advantage and Medicaid members:

    During the public health emergency, Humana will cover COVID-19 testing performed by out of network providers, without out-of-pocket cost.

  7. How can a member submit a reimbursement claim for a healthcare provider-ordered test?

    Complete all information requested on the Health Benefits Claim Form, which can be found here: Health Benefits Claim Form* , PDF.
    • Enclose the original itemized bill(s)
    • Mail the completed form with the original itemized bill(s) to the address on the back of your member ID card
    • Please note it can take up to 30 days to process the claim, and the reimbursement will be sent as a check to the home address on file
    *Use our COVID-19 Testing Locator to find a location near you

  8. Do I need to schedule an appointment to get tested?

    Whether an appointment is required may vary by testing location. It is recommended that members contact the testing location for details.

  9. How long will it take to receive test results?

    Testing locations have their own protocols for processing and sharing test results with members. It is recommended that members contact the testing location for details.


COVID-19 vaccines

What you should know about COVID-19 vaccines

Vaccines are an important tool to help communities fight the spread of COVID-19 and help people stay healthy. The CDC has determined that “People who were unvaccinated had a greater risk of testing positive for COVID-19 and a greater risk of dying from COVID-19 than people who were fully vaccinated”.

Research has shown that unvaccinated individuals:1

  • are 5 times more likely than fully vaccinated individuals to become infected, and 14 times more likely to die from the coronavirus.
  • are 10 times more likely to become infected and 20 times more likely to die from the coronavirus compared to individuals who have received additional or booster doses.

Vaccines interrupt the ability of the virus that causes COVID-19 to move between people and mutate, so it is important for everyone to get vaccinated as medically appropriate.We strongly encourage all Humana members to consider getting the COVID-19 vaccine when they are eligible. Talk to your doctor about what is best for you.

Until you are fully vaccinated, it is important to continue following the advice of health professionals, including wearing masks, practicing social distancing and washing your hands, in order to minimize the chances of catching or spreading the disease. The CDC recommends you protect yourself and your community by getting your COVID-19 vaccine and wearing a mask indoors in public, even if you are fully vaccinated.2

ALERT:

  • COVID-19 vaccine booster shots are now recommended for everyone ages 12 years and older. The Pfizer-BioNTech booster is the only one available to those aged 12 to 17. To determine your eligibility, check the CDC’s web page on COVID-19 boosters for the latest information.

  • The CDC has shortened the booster shot interval from 6 months to 5 months for people who received the Pfizer-BioNTech or Moderna COVID-19 primary vaccine series. The 2 month booster interval recommendation for people who received the J&J vaccine has not changed. Additionally, the CDC recommends some immunocompromised 5–11-year-olds receive an additional primary dose of the Pfizer-BioNTech COVID-19 vaccine 28 days after their second shot – for a total of three doses. To learn more, read the CDC's statement about their updated vaccine recommendations.

  • The CDC expressed a clinical preference for individuals to receive the mRNA COVID-19 vaccines (Pfizer and Moderna) over the Johnson & Johnson COVID-19 vaccine. To learn more, read the CDC's statement about their updated vaccine recommendations

  1. What vaccines are available for COVID-19?

    There are currently 3 FDA authorized COVID-19 vaccines.
    1. The Pfizer-BioNTech vaccine (also known as Comirnaty) is the first COVID-19 vaccine to receive full FDA approval for individuals 16 years of age and older. The vaccine is also available under emergency use authorization (EUA) for individuals 5 through 15 years of age. Read this statement to learn more about COVID-19 vaccines for children and teens.
    2. The Moderna vaccine is available under EUA for ages 18 and over.
    3. The Johnson & Johnson vaccine is available under EUA for ages 18 and over.

    It is important to note that the CDC has updated their COVID-19 vaccine recommendation expressing a clinical preference for individuals to receive the mRNA COVID-19 vaccines (Pfizer and Moderna) over the Johnson & Johnson COVID-19 vaccine. To learn more, read the CDC's statement about their updated vaccine recommendations.

  2. Are the COVID-19 vaccines safe and effective?

    Yes. Per FDA regulations, vaccines haved passed rigorous safety and efficacy trials. According to the CDC, clinical trials of all vaccines must first show they are safe and effective before any vaccine can be authorized or approved for use, including COVID-19 vaccines.

    Safety: “Millions of people in the United States have received COVID-19 vaccines under the most intense safety monitoring in U.S. history.” Learn how federal partners are working together to ensure the safety of COVID-19 vaccines.

    With regard to the Johnson & Johnson COVID-19 vaccine, the CDC and FDA recommend “women younger than 50 years old should be aware of the rare risk of blood clots with low platelets after vaccination, and that other COVID-19 vaccines are available where this risk has not been seen.” If you received a Johnson & Johnson vaccine, here is what you need to know.

    Additionally, the FDA has issued a news release and updated the label on the Johnson & Johnson COVID-19 vaccine of an increased risk of Guillain-Barré Syndrome, a rare nuerological disorder, during the 42 days following vaccination”. However, the FDA’s release states the Johnson & Johnson COVID-19 vaccine “continues to find the known and potential benefits clearly outweigh the known and potential risks”.

    Efficacy: The CDC states that, “All COVID-19 vaccines currently available in the United States have been shown to be highly effective at preventing COVID-19.” Learn more about the different COVID-19 vaccines.

    Read more from the CDC about the benefits of getting the COVID-19 vaccine.

  3. Who is eligible to get the vaccine?

    According to the CDC, COVID-19 vaccination is recommended for all people aged 5 years and older, including people who are pregnant, breastfeeding, trying to get pregnant now, or might become pregnant in the future. The Pfizer vaccine is currently the only COVID-19 vaccine available for those age 5 through 17.

  4. How is it administered? How many doses will I need?

    The COVID-19 vaccines will be delivered via injection. Some will require 2 doses to maximize their effectiveness. The Pfizer vaccine requires 2 shots administered about 21 days apart. The Moderna vaccine requires 2 shots administered about 28 days apart. It is critical that you schedule and receive the second dose in order to receive the most protection possible.

    The Johnson & Johnson vaccine requires just 1 shot.

  5. When can I get a booster shot?

    The CDC notes everyone ages 12 and older can get a booster shot as follows:
    • those age 12 to 17 should get a Pfizer-BioNTech vaccine booster at least 5 months after completing the primary vaccination series.
    • those age 18 and older should get a COVID-19 vaccine booster and are eligible:
      • 5 months after completing the Pfizer-BioNTech primary series
      • 5 months after completing the Moderna primary series, or
      • 2 months after receiving the single dose Johnson & Johnson vaccine.

    • The Pfizer-BioNTech or Moderna (mRNA COVID-19 vaccines) are preferred in most situations though the Johnson & Johnson COVID-19 vaccine may be considered in some situations.1

      Eligible individuals may receive any of the authorized vaccines as a booster dose, regardless of which vaccine was originally administered as a primary dose or series.

      As eligibility for booster shots continues to evolve, check the CDC’s web page on COVID-19 boosters for the latest information. Eligible individuals considering a booster shot should talk to their healthcare provider about their medical condition, and whether getting an additional dose is appropriate for them.

  6. Where can I get the vaccine?

    • Visit Vaccines.gov to find vaccination providers near you. Learn more about COVID-19 vaccination locations on Vaccines.gov.
    • Text your ZIP code to 438829 or call 800-232-0233 to find vaccine locations near you.
    • Check your local pharmacy’s website to see if vaccination appointments are available. Find out which pharmacies are participating in the Federal Retail Pharmacy Program.
    • Contact your state health department to find additional vaccination locations in the area.
    • Check your local news outlets. They may have information on how to get a vaccination appointment.

    For more information, visit How Do I Get a COVID-19 Vaccine | CDC

  7. What should I bring to my vaccination appointment?

    Remember to bring a government-issued ID with you when you get your vaccination Because age is an important criterion for eligibility in most states, many vaccine providers are requiring a government-issued ID showing date of birth as proof of age.

    Also remember to bring your Humana Insurance member ID card (Humana Medicare Advantage members, bring your original government-issued Medicare card, too) when you get your vaccine in case the vaccine provider requests it. While the federal government is covering the cost of the vaccine for all Americans, some providers may charge a fee for administering the vaccine. There won’t be any cost to you, but having your card will ensure the provider can receive reimbursement for administering the vaccine to you. For more information on costs, see the “Will I be able to get the COVID-19 vaccine at no cost to me” FAQ below.

  8. Are there any side effects from the vaccine?

    It is possible that you will experience some side effects after receiving the COVID-19 vaccine.

    According to the CDC, “After COVID-19 vaccination, you may have some side effects. This is a normal sign that your body is building protection.”1

    Common vaccine side effects highlighted by the CDC range from pain at the injection site to flu-like symptoms. Learn more from the CDC on dealing with these symptoms and when to call the doctor.

    There have been extremely rare incidents of significant allergic reactions reported. The CDC is working with vaccine providers to put safeguards in place for dealing with severe allergic reactions. Learn more about COVID-19 vaccines and severe allergic reactions.

    Note that the CDC and FDA released a statement on the Johnson & Johnson COVID-19 vaccine stating that, “women younger than 50 years old should be aware of the rare risk of blood clots with low platelets after vaccination, and that other COVID-19 vaccines are available where this risk has not been seen.” If you received a Johnson & Johnson vaccine, here is what you need to know.

    After receiving the vaccine, consider signing up for V-safe from the CDC. “V-safe is a smartphone-based tool that uses text messaging and web surveys to provide personalized health check-ins after you receive a COVID-19 vaccination. Through v-safe, you can quickly tell CDC if you have any side effects after getting the COVID-19 vaccine. Depending on your answers, someone from CDC may call to check on you and get more information. And v-safe will remind you to get your second COVID-19 vaccine dose if you need one.”

    Learn more about v-safe.

  9. What should I do if I’m exposed to COVID-19 or infected?

    On January 4, 2022, the CDC recommended shorter quarantine and isolation (for asymptomatic and mildly ill people) periods of 5 days to focus on the period when a person is most infectious, followed by continued masking for an additional 5 days.1 According to the CDC, data shows the Omicron variant is up to 3 times more infectious than the Delta variant, so it is critical for people to continue to wear well-fitting masks and take additional precautions for 5 days after leaving isolation or quarantine. You can end isolation after 5 full days if you are fever-free for 24 hours without the use of fever-reducing medication and your other symptoms have improved. Mask use and layered prevention strategies, such as receiving all recommended vaccination and booster doses, physical distancing, screening testing, handwashing, and improved ventilation, are key to preventing COVID-19 and decreasing transmission. Read this article to learn more here about the CDC’s latest quarantine and isolation guidelines.

    Source (1): CDC: If You are Sick: Quarantine and Isolation Background

  10. What if I am high-risk or have a specific medical condition?

    If you have concerns due to your health status or a specific medical condition, talk with your doctor about getting vaccinated.

    If you have an underlying or chronic medical condition, make sure you are in communication with your doctor during this pandemic. Getting these conditions well-managed, by staying on top of your preventive and regular medical care, will help to manage your health risk. This is one of the best ways to protect yourself while awaiting the availability of the vaccine.

  11. If someone has already tested positive for COVID-19 antibodies, is a COVID-19 vaccination necessary and why?

    Yes. Individuals who have tested positive for COVID-19 antibodies should still get the COVID-19 vaccine to prevent potential reinfection.

    It is unknown how long the COVID-19 antibodies in a person’s system may offer protection from the virus—and how high the antibody levels would need to be to offer that protection. Additionally, there have been some reports of people getting reinfected with the virus, which indicates that the natural immunity may wear off over time.2

  12. How long should someone wait to get vaccinated for COVID-19 if they’ve already had the COVID-19 virus?

    • In COVID-19 cases that are mild and don’t require hospitalization, an individual should wait through the CDC-recommended isolation period before getting vaccinated. For most people, this means 10 days after symptom onset and resolution of fever for at least 24 hours without the use of fever-reducing medications.
    • For more severe COVID-19 infections that were treated with monoclonal antibodies or convalescent plasma, the CDC recommends a 90-day wait so that your immune system is recovered and ready.3


  13. Is it safe to get the COVID-19 vaccine at the same time as the flu or other vaccines?

    The CDC has confirmed that “You can get a COVID-19 vaccine and other vaccines at the same visit. You no longer need to wait 14 days between vaccinations. Experience with other vaccines has shown that the way our bodies develop protection, known as an immune response, after getting vaccinated and possible side effects of vaccines are generally the same when given alone or with other vaccines.” Learn more about the timing and administration of other vaccines from the CDC here. Learn more about the timing and administration of other vaccines from the CDC here.

  14. Will I be able to get the vaccine at no charge to me?

    Yes. All Food and Drug Administration (FDA)-authorized COVID-19 vaccines will be covered at no additional cost during the public health emergency. Coverage applies no matter where you get the vaccine, including at both in-network and out-of-network providers. It also covers instances in which 2 initial vaccine doses are required, as well as booster shots that are recommended according to CDC guidelines.

    While the $0 cost share applies across Humana’s Medicare, Medicaid, and commercial plans, there are some technical differences with how claims are processed:

    • Humana Medicare Advantage members: Original Medicare was responsible for coverage of COVID-19 vaccinations during 2020 and 2021, including charges for the vaccine and its administration. Beginning January 1, 2022, the cost of the vaccine doses will be paid for by the federal government. Humana will cover any cost from vaccine providers for administering the vaccine, and there will be no cost-share for members.
    • Humana Medicaid and commercial members: The cost of the vaccine doses will be paid for by the federal government. Humana will cover any cost from vaccine providers for administering the vaccine, and there will be no cost share for members.

    Remember to bring your original government-issued Medicare card and your Humana member ID card when you get your vaccine in case the vaccine provider requests it.

    In the unlikely event you require medical treatment due to adverse effects from the COVID-19 vaccine, Humana will cover that treatment in accordance with your policy, just as with any other covered medical service or treatment.

  15. What if I was charged for my vaccine and need to be reimbursed?

    Vaccine doses purchased with U.S. taxpayer dollars will be given to the American people at no cost. However, some vaccination providers may charge an administration fee for giving someone the shot(s). If you’ve been vaccinated and you received a bill – either for the vaccine itself or for its administration - you can file for reimbursement directly from Humana.

    Note that there are separate claim forms for the Pfizer, Moderna and Johnson & Johnson vaccines.

    1. Complete all information requested on the appropriate health benefits claim form below:

    2. Enclose the original itemized bill(s) you paid.

    3. Mail the completed form with the original itemized bill(s) to the address on the back of your Humana member ID card.

    Please note that it can take up to 30 days to process the claim, and the reimbursement will be sent as a check to the home address we have on file for you.

  16. Should I be concerned about scams when I’m looking for the vaccine?

    Wherever you get the vaccine, it’s important to confirm the source is safe and reputable to avoid becoming a victim of fraud. A warning from the FBI in December, 2020, provides information on potential indicators of COVID-19 vaccine-related fraud and tips on how to avoid it. View the FBI’s warning here.

    If you’re a victim of a scam or attempted fraud involving COVID-19, you can:


Sources

  1. “Possible Side Effects After Getting a COVID-19 Vaccine,” Centers for Disease Control and Prevention, last accessed July 20, 2021, https://www.cdc.gov/coronavirus/2019-ncov/vaccines/expect/after.html.
  2. “Frequently Asked Questions about COVID-19 Vaccination,” Centers for Disease Control and Prevention, last accessed July 20, 2021, https://www.cdc.gov/coronavirus/2019-ncov/vaccines/faq.html.
  3. “Frequently Asked Questions about COVID-19 Vaccination.”

Out-of-pocket costs related to coronavirus treatment

  1. Is Humana covering out-of-pocket costs for treatment related to confirmed cases of COVID-19?

    For the 2021 plan year, Humana will cover out-of-pocket costs for COVID-19 treatment for all Humana Medicare Advantage medical plan members. Members will have no copays, deductibles or coinsurance out-of-pocket costs for covered services for treatment of confirmed cases of COVID-19, regardless of where the treatment takes place. This could include telehealth, primary care physician visits, specialty physician visits, facility visits, labs, home-health and ambulance services.

    Members are encouraged to check their plan documents for details about their 2021 coverage.

    Medicaid plans will continue to follow state requirements for COVID-19 treatment and cost-share waivers.

  2. Why aren’t all plans eligible?

    Not all member plans are eligible.

    Effective January 1, 2021, employer group members’ standard benefits and cost-sharing will apply for COVID-19 treatment.

    Note: This does not apply to Part D-only plan members. Part D-only plan members continue to be eligible for prescription benefits.

  3. Regarding COVID-19 treatment, what medications will Humana cover?

    Humana will cover FDA-approved medications as they become available. This includes Veklury® (remdesivir), which has been approved by the FDA for the treatment of patients with COVID-19 requiring hospitalization. If a member is prescribed non-FDA-approved medications for the treatment of COVID-19, he or she will be responsible for any cost sharing required per his or her plan design. Non-FDA approved drugs are excluded Part D drugs and ineligible for any Part D coverage.

  4. Are these benefits the same from state to state?

    Unless specifically noted, all of the information on this page applies to Humana members nationwide. However, in the event that individual states find themselves facing unique challenges, Humana will work closely with them to help support our members there. See the latest information specific to your state.

  5. Does this impact in- and out-of-network claims?

    Humana encourages members to continue to seek care from the healthcare providers they already know. We will cover eligible members’ copays, deductibles or coinsurance costs for in-network or out-of-network COVID-19-related covered benefits during this time of crisis.

In-Home Care

  1. Should I cancel my in-home care appointments because of COVID-19?

    No. Your care is important, and it’s vital to maintain coordination with your healthcare providers. If you have a history of recent travel and symptoms like fever, cough or shortness of breath, please consult your healthcare provider. Call ahead before you request a home visit and tell the representative about your symptoms and any recent travel.

  2. What steps is Humana taking to ensure my safety when a nurse practitioner visits my home?

    Supporting our members through this time of uncertainty is important to us. We’re following the most up-to-date advice from the CDC—on hand-washing, disinfection, protective garb and other safety precautions—to keep you healthy.

  3. What is Humana’s Human Care?

    Human Care is what Humana does and provides to make the healthcare experience easier, more personalized and more caring. It is the actions Humana takes and the services that we provide to help make the healthcare experience better for our members. We seek to go above and beyond to make the experience “more human” to deliver what matters most to our members.