Humana is committed to helping our members avoid barriers to care
To support our plan members during these extraordinary times, Humana may provide specific states with expanded coverage to meet their particular needs. Check back often to get the latest information for your state.
States listed alphabetically
Colorado Exposure Notification Application
On October 25th, in partnership with Google and Apple, the state of Colorado launched its COVID-19 statewide exposure notification system. The service can quickly notify users if they’ve been exposed to COVID-19 so they can reduce the risk to loved ones, seek medical advice, and slow the spread of the virus.
By opting in, your Android or iPhone device will share anonymous tokens with other CO Exposure Notifications users using your phone’s Bluetooth. If another user you’ve been near tests positive for COVID-19 within a 14-day period, the service will notify you. If you test positive, you can easily and anonymously notify others to stop the spread of COVID-19. This is a voluntary service and you can turn it off at any time.
The service was created with your privacy in mind. Everything is anonymous. The service does not use your GPS to track your location and no personally identifiable information is collected, stored, or transmitted.
We encourage you to strongly consider activating CO Exposure Notifications. Knowing about an exposure allows you to reduce the risk to your family, friends, neighbors, coworkers and community.
For more information about the technology, including FAQs and instructions for downloading the application, please visit addyourphone.com, and for additional resources on COVID-19, see covid19.colorado.gov.
Humana values our relationships with our members and our goal is to provide exceptional customer service. We recently received notification from the Maryland Insurance Administration that the imposition of additional fees for enhanced personal protective equipment may violate the Consumer Protection Act’s prohibition against unfair or deceptive trade practices. Per the Maryland Insurance Administration:
“It is the enforcement position of the MIA that PPE and additional infection control measures are an integral part of performing any health care service covered under a policy or contract involving physical patient contact. For this reason, a provider’s use of such measures, including PPE, may not be considered a separate non-covered service under a carrier’s contract with a member or provider, and a health care provider participating in the carrier’s network may not charge an additional fee to the patient for PPE or other infection control measures.”
To assist with additional operational costs, Humana provided additional compensation to providers for rising costs due to COVID. Per the communication from Maryland Insurance Administration, it prohibits your participating provider from billing any member or subscriber for enhanced infection control and additional PPE. If you have any additional questions please call us at 800-233-4013, Monday through Friday 8:00 a.m. until 6 p.m.
In the state of New Jersey, an extended grace period for 90 days from March 15, 2020, has been issued for Humana’s commercial group dental and life insurance policy holders. For Medicare Supplement, an extended 60-day grace period will apply. During this time, your insurance policy will not terminate for nonpayment and your claims will be paid. (Posted April 30, 2020.)
Humana values our relationships with our members and our goal is to provide exceptional customer service. Humana was recently reminded of N.Y. Insurance Law §§ 2601, 3217-a, 3221, 4305, and 4324; N.Y. Public Health Law § 4408; 11 NYCRR 52 (Insurance Regulation 62), and the state of New York has stated:
“The Department of Financial Services has been made aware that participating providers, particularly under dental insurance policies or contracts, are charging insureds fees at the time of in-person visits for Personal Protective Equipment (PPE) or other charges related to increased costs due to COVID-19 that are in addition to the insureds’ cost-sharing for such covered services. A provider who participates with an issuer’s provider network has agreed to accept a reimbursement amount from the issuer for covered services, with the insured responsible for the cost-sharing set forth in the insured’s health or dental insurance policy or contract. A participating provider should not charge the insured fees or other charges in addition to the insured’s financial responsibility for covered services. In addition, the Department does not approve policy or contract provisions that hold the insured responsible for the cost of a participating provider’s PPE.”
Humana has voluntarily reimbursed providers for PPE that is being used during this time. Your dental provider should be reimbursing you for any PPE charge you have paid for. Please contact your dental provider for reimbursement if you have been charged.
For Medicaid members, find information specific to your state here.