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Telehealth

Humana expands coverage for telehealth care through 2020

Humana is waiving our members’ out-of-pocket costs for telehealth visits to help reduce the risk of exposure to COVID-19.
Woman using video chat to confer with doctor

Get the care you need, how and when you need it

We’re working hard to make it easy and affordable for our Medicare Advantage, Medicaid and employer group members to access the care they need from the comfort and safety of their homes.

That’s why, through the end of 2020, we’re waiving member out-of-pocket costs for telehealth visits (also known as telemedicine) with participating in-network providers, including routine visits for primary and specialty care and behavioral health services. This expanded coverage includes audio-only telephone consultations as well as online visits with your current healthcare providers if they are set up to offer telehealth services.

In addition, for our Medicare Advantage members:

  • This waiver also applies to nationwide in-network telemedicine provider MDLIVE® and to Amwell® via humana.amwell.com, using the service key “humana.”*

For our commercial members:

  • This waiver also applies to nationwide in-network employer-group telemedicine provider Doctor On Demand®, although certain ASO employer groups may have opted out of this benefit option. Please check with your plan administrator to confirm coverage.

For our Medicaid members:

  • For Humana Medicaid plans in Florida, this waiver applies to Amwell®, a statewide in-network telehealth provider.

If you need care now and want to take advantage of this coverage, call your healthcare provider to ask about arranging a telehealth visit. You’ll find some helpful tips for using telehealth here.

Our goal with these expanded benefits is to help protect the health of our members and their healthcare providers. We’ll continue to adjust our policies as needed to meet the challenges of this unprecedented coronavirus event. We encourage you to check back often at Humana.com/coronavirus for the latest developments. To see benefits specific to your plan, sign in to MyHumana, opens new window.

If you think you may have been exposed to COVID-19, you can use this helpful Coronavirus Assessment Tool to assess your risk.

* Please note: Amwell is not currently an in-network provider for Humana’s Cleveland Clinic Preferred (HMO) or HealthCare Partners Nevada healthcare company.