Humana Customer Support

Have a question? From this page, you can find answers to frequently asked questions, contact information and support tools and resources.
Customer care can answer questions about your insurance coverage and plans

Contact Us

Reach us by phone

Individual & Family Insurance

1-800-833-6917

Medicare Supplemental Insurance

1-800-457-4708

Dental/ Vision Insurance

1-877-877-1051

Insurance through Employers

1-800-448-6262

For medical and claims correspondence

Use the address located on the back of your Humana ID card, or mail your claims or correspondence to:

Humana Correspondence Office

P.O. Box 14601

Lexington KY 40512-4601

Find answers to top questions from our individual and families members who bought on the Health Insurance MarketPlace

Your information can also be faxed to 1-888-556-2128.

Send us an email

For privacy reasons, members should use the secure message feature in the Communications Center of MyHumana.

Sign in to MyHumana

Don’t have an online account yet?

Register for free

Tweet us for service or help

Follow @HumanaHelp on Twitter (link opens in new window) 

For general inquiries, call us at 1-800-4-Humana

Corporate Address

Humana, Inc.

500 W. Main Street

Louisville, KY 40202

Call us at

1-800-486-2620

Healthcare and life

Call us:

Small business employer

1-800-232-2006

Large Group Employer

1-800-872-7207

HumanaLife Small Group 2-99 employees

1-800-233-4013

8 a.m. – 6 p.m., Eastern time, Monday - Friday

Dental and vision

Get assistance

HumanaDental

1-800-232-2006

8 a.m. – 6 p.m., Monday - Friday

HumanaVision VCP Plans

1-800-232-2006

8 a.m. – 8 p.m., Eastern time, Monday - Thursday

8 a.m. – 6 p.m., Eastern time, Friday

If you have a question about our individual and family plans, please fill out our simple form and someone from our team will be in touch shortly. This Contact Us form is for individual agents only.

Contact Us

MarketPOINT Sales Offices

Want to start selling Humana Medicare and/or Individual & Family Medical and Supplemental products?

For general inquiries about selling these products call 1-800-309-3163

Are you an existing Humana Agent?

Contact a Humana MarketPoint sales office near you.

Medical Providers

Customer service:

For eligibility/benefits and claims inquiries

1-800-4-HUMANA (1-800-448-6262)

Web specialists:

For help with provider self-service

1-877-845-3480

Provider Relations:

For participation status, requests to join the network, and contract-related questions

1-800-626-2741

Clinical Intake Team (CIT):

For preauthorization requests and notification

1-800-523-0023

Medication Intake Team:

For medication precertification requests

1-866-461-7273

Humana Clinical Pharmacy Review:

For medication prior authorization, step therapy, quantity limits and medication exceptions

1-800-555-CLIN (1-800-555-2546)

Pharmacists

Pharmacy help desk

1-800-865-8715

Pharmacy payment reconciliation help desk

1-866-211-9459

Member help desk

1-800-448-6262

Member prior authorization

1-800-555-2546

Medication Therapy Management

1-888-686-4486

Pharmacy networks

1-888-204-8349

All healthcare providers

Humana Inc.

500 West Main Street

Louisville, KY 40202

1-800-486-2620

Find our nearest office