Reach us by phone
Individual & Family Insurance
Medicare Customer Service
Dental/ Vision Insurance
Insurance through Employers
For medical and claims correspondence
Use the address located on the back of your Humana ID card, or mail your claims or correspondence to:
Humana Correspondence Office
P.O. Box 14601
Lexington KY 40512-4601
Find answers to top questions from our individual and families members who bought on the Health Insurance MarketPlace
Your information can also be faxed to 1-888-556-2128.
Send us an email
For privacy reasons, members should use the secure message feature in the Communications Center of MyHumana.
Don’t have an online account yet?
Tweet us for service or help
For general inquiries, call us at 1-800-4-Humana
500 W. Main Street
Louisville, KY 40202
Call us at
Healthcare and life
8 a.m. – 6 p.m., Eastern time, Monday - Friday
Dental and vision
8 a.m. – 6 p.m., Monday - Friday
8 a.m. – 8 p.m., Eastern time, Monday - Thursday
8 a.m. – 6 p.m., Eastern time, Friday
If you have a question about our individual and family plans, please fill out our simple form and someone from our team will be in touch shortly. This Contact Us form is for individual agents only.
MarketPOINT Sales Offices
Want to start selling Humana Medicare and/or Individual & Family Medical and Supplemental products?
For general inquiries about selling these products call 1-800-309-3163
Are you an existing Humana Agent?
Contact a Humana MarketPoint sales office near you.
For eligibility/benefits and claims inquiries
For help with provider self-service
For participation status, requests to join the network, and contract-related questions
Clinical Intake Team (CIT):
For preauthorization requests and notification
Medication Intake Team:
For medication precertification requests
Humana Clinical Pharmacy Review:
For medication prior authorization, step therapy, quantity limits and medication exceptions
Pharmacy help desk
Pharmacy payment reconciliation help desk
Member help desk
Member prior authorization
Medication Therapy Management
All healthcare providers
500 West Main Street
Louisville, KY 40202