Humana Customer Support

Have a question? From this page, you can find answers to frequently asked questions, contact information and support tools and resources.

Ask Humana

Contact Us

Reach us by phone

Medicare Customer Service

1-800-457-4708 TTY 711 Hours: Monday - Friday, 8 a.m. to 8 p.m.

Dental/Vision Insurance


Insurance through Employers


Medicaid Customer Service

1-800-477-6931 TTY 711 Hours: Monday - Friday, 8 a.m. to 8 p.m.

For medical and claims correspondence

Use the address located on the back of your Humana ID card, or mail your claims or correspondence to:

Humana Correspondence Office P.O. Box 14601 Lexington KY 40512-4601

Find answers to top questions from our individual and families members who bought on the Health Insurance MarketPlace

Your information can also be faxed to 1-888-556-2128.

Tweet us for service or help

Follow @HumanaHelp on Twitter (link opens in new window)

For general inquiries, call us at 1-800-4Humana (1-800-448-6262)

Corporate Address

Humana, Inc. 500 W. Main Street Louisville, KY 40202 Call us at 1-800-486-2620

Healthcare and life

Call us:

Small business employer


Large Group Employer


HumanaLife Small Group 2-99 employees


8 a.m. – 6 p.m., Eastern time, Monday - Friday

Dental and vision

Get assistance



8 a.m. – 6 p.m., Monday - Friday

HumanaVision VCP Plans


8 a.m. – 8 p.m., Eastern time, Monday - Thursday

8 a.m. – 6 p.m., Eastern time, Friday

If you have a question about our individual and family plans, please fill out our simple form and someone from our team will be in touch shortly. This Contact Us form is for individual agents only.

Contact Us

MarketPOINT Sales Offices

Want to start selling Humana Medicare and/or Individual & Family Medical and Supplemental products?

For general inquiries about selling these products call 1-800-309-3163

Are you an existing Humana Agent?

Contact a Humana MarketPoint sales office near you.

Medical Providers

Customer service:

For eligibility/benefits and claims inquiries

1-800-4-HUMANA (1-800-448-6262)

Web specialists:

For help with provider self-service


Provider Relations:

For participation status, requests to join the network, and contract-related questions


Clinical Intake Team (CIT):

For preauthorization requests and notification


Medication Intake Team:

For medication precertification requests


Humana Clinical Pharmacy Review:

For medication prior authorization, step therapy, quantity limits and medication exceptions

1-800-555-CLIN (1-800-555-2546)


Pharmacy help desk


Pharmacy payment reconciliation help desk


Member help desk


Member prior authorization


Medication Therapy Management


Pharmacy networks


All healthcare providers

Humana Inc. 500 West Main Street Louisville, KY 40202 1-800-486-2620

Find our nearest office