FAQs for health care professionals

This page provides links to frequently asked questions about a variety of topics that are available on the Humana.com medical providers website.

Authorization management

Get tips to help you use Humana’s authorization management tool.

Electronic remittance advice (ERA) and electronic funds transfer (EFT)

Get answers to common questions about these services.

EnrollHubTM, a CAQH SolutionTM

Find answers to common questions about this program, which allows you to sign up for electronic funds transfer from multiple payers at one time.

Humana Member Summary

Discover detailed information about this tool for physicians.


Review information related to the 10th revision of the International Statistical Classification of Diseases and Related Health Problems (ICD).

IVR preauthorizations

Discover details about using Humana’s interactive voice response (IVR) system to preauthorize medical services.

Medicare provider materials

Access several FAQ documents about Humana Medicare Advantage plans.

National Provider Identifier (NPI)

Learn why you need an NPI and how to get one.

Provider self-service

Find answers to common questions about our online tools for physicians and office staff.

Transplant questions

View answers to questions about our transplant benefits, programs and services.