Urgent Care FAQs

What exactly is an urgent care center?

Urgent care centers provide immediate medical treatment for minor and moderate illnesses and injuries like cuts and scrapes or respiratory and sinus infections. Most centers are open seven days a week with evening hours and an appointment is usually not needed.

How does urgent care compare to an emergency room?

Emergency rooms (ERs) provide treatment for patients with life-threatening illnesses and injuries. They are staffed 24 hours a day, seven days a week. However, ERs can be expensive and often have long waits for treatment.

Urgent care centers are different. They provide medical treatment for minor and moderate illnesses and injuries, usually with no appointment needed. While many urgent care centers are open daily and have evening hours, most close at night. They are typically less expensive than emergency rooms and have shorter waiting times.

When should I choose an urgent care center?

If you have a non-life threatening illness or injury needing immediate treatment, urgent care is a great choice. You’ll receive direct attention from trained clinicians.

There are reasons why using an ER for minor and moderate conditions may not be advisable. An ER can be expensive and you may experience long waits for treatment. A primary care physician can be another option. However, your doctor’s office may not be open daily with extended hours, or offer on-site diagnostic tests. 

How can I find a nearby center?

If you are a Humana member, simply search to find your closest urgent care center.

Not a Humana member? Contact your plan provider to locate your nearest network urgent care location.