Humana accessibility support

On Humana websites

We are continuously improving our digital experiences to meet or exceed inclusive design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative.

To provide accessible Web and mobile app experiences, we strive to:

  • Make our content and navigation easy to see
  • Make it easy to interact using a mouse, keyboard, and/or touch screens
  • Provide text and visual alternatives for sounds
  • Provide text and audio alternatives for visuals
  • Support using a computer without a monitor or display
  • Support using assistive technologies to navigate and access content
  • Support the use of native accessibility features on mobile devices and tablets

Contact us through our Humana Customer Care page, call the number on the back of your Humana member ID card (TTY: 711) or call 877-320-1235, option 9 (TTY: 711) if you:

  • are having trouble accessing our websites or mobile apps
  • can’t find something on our sites or apps
  • need language assistance
  • need information in an alternative format
  • were discriminated against
  • have other communication needs

For a language assistance and alternative formats, please visit our Communication assistance page

Please see our non-discrimination disclosure page for information about how Humana and its subsidiaries comply with applicable federal civil rights laws and information on how to file a complaint if you were discriminated against. You may also view the Non-Discrimination, Cultural Competency, Language Proficiency and Americans with Disabilities Act, PDF opens new window for a detailed description of our policy and program.