Humana accessibility resources

Humana Inc. and its subsidiaries (collectively, “Humana”) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, transgender status, marital status, military or veteran status, or religion. Humana does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, transgender status, marital status, military or veteran status, or religion.

Multi-language interpreter services

If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language at no cost. To talk to an interpreter, visit our Humana Customer Support page, or call the number on the back of your member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Video phone service is available for members who are deaf or hearing impaired at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time. See this information in other languages:

Multi-Language Interpreter Services.pdf (14 KB), PDF opens new window

Si usted (o alguien a quien usted ayude) tiene preguntas relacionadas con su cobertura, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, visite nuestra página de Ayuda al cliente de Humana o llame al número que aparece al reverso de su tarjeta de identificación como afiliado (TTY: 711). Llame al 1-877-320-1235 (TTY: 711) para obtener asistencia. Para los afiliados que sean sordos y tengan problemas de la audición se encuentra disponible un servicio de teléfono con video si llaman al 361-214-1050. Horas de operación: 8 a.m. a 8 p.m. hora del este. Vea esta información en otros idiomas:

Multi-Language Interpreter Services.pdf (14 KB), PDF opens new window

Language assistance and alternative formats

For our customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

  • Over-the-phone interpretation available in 200 languages
  • American Sign Language interpreters (in person or via video)
  • Linguistically-trained interpreters for visually-impaired customers
  • Video interpretation from a smartphone or computer
  • Teletype (TTY) services
  • Written materials available in languages other than English, and in alternative formats including braille, audio, large print, and accessible PDF

To request language assistance or alternative formats, please visit our Humana Customer Support page, or call the number on the back of your Humana member ID card (TTY: 711). TTY services are available. Or, call 1-877-320-1235 (TTY: 711) for assistance. Video phone service is available for members who are deaf or hearing impaired at 361-214-1050.

See the Humana Language Assistance Program 2016, PDF opens new window (1.5 MB) for a detailed description of our policy and program.

Your provider’s responsibilities

Your providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please visit our Humana Customer Support page, or call the number on the back of your Humana member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Video phone service is available for members who are deaf or hearing impaired at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

For providers

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the member's Humana ID card, or you may call 1-877-320-1235 for assistance. For deaf or hearing-impaired providers, video phone service is available at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

On Humana websites

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act, opens new window and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines, opens new window from the W3C Web Accessibility Initiative, opens new window.

To provide accessible Web and mobile app experiences, we strive to:

  • Make our content and navigation easy to see
  • Make it easy to interact using a mouse, keyboard, and/or touch screens
  • Provide text and visual alternatives for sounds
  • Provide text and audio alternatives for visuals
  • Support using a computer without a monitor or display
  • Support using assistive technologies to navigate and access content
  • Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, our Customer Care representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know.

To request assistance or report a problem, please visit our Humana Customer Support page, or call the number on the back of your member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Video phone service is available for members who are deaf or hearing impaired at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

For complaints

If you were discriminated against, or if Humana or a provider did not accommodate your needs, we will promptly address the matter. Please visit our Humana Customer Support page, or call the number on the back of your Humana member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Video phone service is available for members who are deaf or hearing impaired at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Discrimination Grievances
P.O. Box 14618
Lexington, KY 40512 - 4618

If you need help filing a grievance, call 1-877-320-1235 or the number on your Humana member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Video phone service is available for members who are deaf or hearing impaired at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, opens new window or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019 or 1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html , opens new window

For assistance or more information

For questions, assistance, or special accommodations, please visit our Humana Customer Support page, or call the number on the back of your member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Video phone service is available for members who are deaf or hearing impaired at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

Additional contact information is located on our Customer Support page.