If you were discriminated against, or if Humana or a provider did not accommodate your needs, we will promptly address the matter. Please visit our Humana Customer Care page, call the number on the back of your Humana member ID card (TTY: 711), or call 877-320-1235, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.
If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability, we also provide the option to mail your complaint to:
Humana Discrimination Grievances
P.O. Box 14618
Lexington, KY 40512-4618
If you need help filing a grievance, call the number on your Humana member ID card (TTY: 711). Or call 877-320-1235, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. The complaint can be electronically submitted through the , opens new window. You can also submit the , opens new window by mail to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
800–368–1019 or 800-537-7697 (TDD)
If you are located in the State of California, you may also file a grievance by calling the California Department of Insurance toll-free hotline number: 800-927-HELP (4357).
If you need help with a grievance that has not been resolved by Humana or is unresolved for more than 30 days, you may call the California Department of Managed Healthcare at 888-466-2219 or TDD 877-688-9891, or visit the , opens new window.