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Humana non-discrimination disclosure

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. Discrimination is against the law. Humana and its subsidiaries comply with applicable federal civil rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.

  • You may file a complaint, also known as a grievance:

    Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618

    If you need help filing a grievance, call 1-877-320-1235 or if you use a TTY, call 711.
  • You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or at U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.

Our commitment to accessibility

For information about how we follow and support Section 508 and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA, please visit our Accessibility support page.

See the Non-Discrimination, Cultural Competency, Language Proficiency and Americans with Disabilities Act, PDF for a detailed description of our policy and program.

For discrimination and accessibility complaints

If you were discriminated against, or if Humana or a provider did not accommodate your needs, we will promptly address the matter. Please visit our Humana Customer Care page, call the number on the back of your Humana member ID card (TTY: 711), or call 877-320-1235, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability, we also provide the option to mail your complaint to:

Humana Discrimination Grievances
P.O. Box 14618
Lexington, KY 40512-4618

If you need help filing a grievance, call the number on your Humana member ID card (TTY: 711). Or call 877-320-1235, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. The complaint can be electronically submitted through the Office for Civil Rights Complaint Portal or you can mail a Civil Rights Discrimination Complaint form, PDF to this address:

U.S. Department of Health and Human Services
Office for Civil Rights
Centralized Case Management Operations
200 Independence Ave., S.W.
Suite 515F, HHH Building
Washington, D.C. 20201

California members:

California residents: You may also call the California Department of Insurance toll-free hotline number: 1-800-927-HELP (4357), to file a grievance.

If you need help with a grievance that has not been resolved by Humana or is unresolved for more than 30 days, you may call the California Department of Managed Healthcare at 888-466-2219 or TDD 877-688-9891, or visit the California Department of Managed Healthcare website.

Help and support

Find tools, answers to frequently asked questions and contact information.

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