Mobile Application Privacy Statement

Relationships are built on trust. One of the most important elements of trust is respect for an individual's privacy. Humana values our relationship with you, and we take your personal privacy seriously.

We are committed to ensuring that users of this software application understand this application's privacy practices. This Mobile Application Privacy Statement will outline:

  1. What personal information may be collected
  2. How that personal information may be utilized
  3. Who may have access to the personal information
  4. How the personal information is protected within the secure infrastructure of this software application

This privacy statement applies to this software application, the services provided and the information that may be collected.

If you have questions or concerns about this Mobile Application Privacy Statement and/or the privacy practices of this software application, please contact the Humana Privacy Office, PO Box 1438, Louisville, KY 40202.


Commitment to confidentiality

Confidentiality is a top priority at Humana. We are committed to maintaining the highest level of confidentiality with all of the information that we may receive from this software application’s users. This Mobile Application Privacy Statement assures you that the information you may share with our organization is kept confidential and fully secure.

Collection and use of personal information

Users of this software application may have the option to provide certain personal information. This personal information may be required in order to receive specific services. By providing such information, you are agreeing that Humana may store, process, and review such information. And we may use this personal information for the purpose for which it was collected.

We may use the voluntarily provided contact information to notify software application users of updates to existing products and services, new products and services, or upcoming events. Application users who do not wish to receive such notifications via email can choose to opt-out of receiving such information. It is our policy that email messages will contain an "unsubscribe" feature, along with instructions on how to execute the unsubscribe function.

We recognize that when software application users choose to provide personal information, they trust that we will protect their privacy and will provide them with choices about how that information is to be shared. We will not sell trade, rent or disclose the personal information you provide unless you authorize us to do so or are required to do so by law.

There are instances in which we may disclose software application user's personal information to our agents, third-party partners, affiliates, and subsidiaries to enable them to perform functions on our behalf. These companies are only permitted to share, store and/or use personal information for contracted business purposes.

We may share your personal information when we believe that such action is necessary to:

  1. Fulfill an enforceable government request;
  2. Conform with the requirements of the law or legal process;
  3. Protect or defend our legal rights or property, this software application, or other users; or
  4. Protect your health and safety or the health and safety of this software application's users or the general public.

You can opt-out of the collection of information by the software application by uninstalling the application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

User Access and choice

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed or deactivate it by contacting Humana Customer Care. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Technology use within this software application

Information about you and your use of this software application is collected through the use of various in-house and third-party analytics services. These services collect anonymous information about the use of our software applications. This information allows Humana to customize content and advertising.

If you do not want third-party service providers to collect your information, please navigate to the “More” section of the App and turn off “Allow Analytics”.

To gauge the effectiveness of this software application, our mobile application may collect information such as Device type, Device OS version, Device name, API method, etc. We may use this information to administer the application and to analyze application trends. Geo-location data includes ZIP code entered by the user for use within the Provider/Pharmacy search function.

Internal security procedures

Information that you may share on the software application is kept strictly confidential and fully secure. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements.

Email

If you send questions or comments to an email address listed within this software application or via a contact form located within this application, we will share your correspondence with an associate most capable of addressing your questions and concerns. We will retain your communications until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will not keep your email address for secondary purposes. All information and correspondence you share with us will be handled in the strictest confidence.

We may agree that email has become a standard communication tool used by many different parties. Unfortunately by design standard internet email is not secure. For that reason, please do not use unsecured email to communicate information to us that you may consider to be confidential.

California privacy law

Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing by contacting the Humana Privacy Office, PO Box 1438, Louisville, KY 40202.

Children's privacy

This software application is not intended for use by children under the age of 18.

Mobile Application Privacy Statement changes

This Mobile Application Privacy Statement is effective as of July 28, 2017 and was last updated on July 28, 2017. This privacy statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

If we decide to change this software application’s privacy practices, we will post those changes to this privacy statement, the application main page and other places that we deem appropriate so that you are aware of what information is being collected, how the information is being used, and under what circumstances, if any, the information may be disclosed. Humana reserves the right to modify this privacy statement at any time, so please review it frequently.

More information

This software application is maintained by Humana, 500 West Main Street, Louisville, KY 40202.