Humana has worked throughout the company to ensure compliance with privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), a federal law designed to ensure the privacy of personal and health information.
Humana also complies with all applicable state privacy laws, rules, and regulations. In addition to reviewing the applicable Notice of Privacy Practices below, all Connecticut residents should review Humana's Privacy Protection Policy and all California residents should review Humana's No cost language services notice.
NEW YORK: CONFIDENTIALITY FOR DOMESTIC VIOLENCE VICTIMS & ENDANGERED INDIVIDUALS
New York Insurance Law § 2612, with respect to all insurers regulated under New York Insurance Law, including health maintenance organizations ("HMOs"), provides in relevant part that if any person covered by an insurance policy delivers to the insurer a valid order of protection against the policyholder or other person covered by the policy, then the insurer is prohibited for the duration of the order from disclosing to the policyholder or other person the address and telephone number of the insured, or of any person or entity providing covered services to the insured. If a child is a covered person, then the right established by this section may be asserted by the child's parent or guardian.
New York Insurance Law § 2612 also requires a health insurer, as defined in that section, to accommodate a reasonable request made by a person covered by an insurance policy or contract to receive communications of claim-related information by alternative means or at alternative locations if the person clearly states that disclosure of the information could endanger the person. If a child is the covered person, then this right may be asserted by the child's parent or guardian.
Except with the express consent of the person making the request, a health insurer may not disclose to the policyholder: 1. the address, telephone number, or any other personally identifying information of the person who made the request or child for whose benefit a request was made; 2. the nature of the healthcare services provided; or 3. the name or address of the provider of the covered services.
MAKING A REQUEST:
A request can be made by using the toll-free Member Services number on your ID card, or you may contact the Humana Privacy Office directly by using the contact information in the section below.
REVOKING A REQUEST:
A request can be revoked by contacting the toll-free Member Services number on your ID card, or you may contact the Humana Privacy Office directly by using the address below:
Privacy Office 003/10911
101 E. Main Street
Louisville, KY 40202
For your information the phone number for the New York State Domestic and Sexual Violence Hotline is 1-800-942-6906.