I’m having problems with your site. What should I do?

Try the tips below. If you're using a company computer, be sure to check with your employer before you change browser or system settings. First, check your browser compatibility. As we continue to upgrade our online services, older browser versions may not support our new standards. We recommend you use any of the supported internet browsers listed below. Upgrading to a new version may also enhance your security.

  • Desktop
    • Microsoft Internet Explorer 11+
    • Microsoft Edge (latest)
    • Mozilla Firefox (latest)
    • Google Chrome (latest)
    • Safari - Safari (latest)
  • Mobile
    • Android Browser
      • 4.0+
      • Google Chrome (latest)
    • Safari
      • iOS7+

Next, check your browser encryption. To ensure the security of valuable and personal information, you can only access our site using a browser equipped with 128-bit encryption or higher.

If you're still having trouble, try these steps (use the "Help" feature in your browser or pop-up blocker for details):

  • Delete temporary files
  • Turn off pop-up blockers
  • Add Humana.com to your trusted sites

Still having problems after that? Contact Humana Customer Care. Go to the Contact us page.