Contact Information for Florida Medicaid Members



Behavioral Health	888-778-4651 (TTY:711)
Behavioral Health Crisis Line	Carelon 844-265-7590 Available 24/7
Care Management	Phone: 800-393-8858
CenterWell Pharmacy™	centerwellpharmacy.com 855-430-1738 (TTY:711) Monday – Friday, 8 a.m. – 11 p.m. and Saturday 8 a.m. – 6:30 p.m., Eastern time Fax: 800-379-7617
CenterWell Specialty Pharmacy	855-506-1633 (TTY:711) Monday – Friday, 8 a.m. – 11 p.m. and Saturday 8 a.m. – 6:30 p.m., Eastern time Fax: 877-405-7940
Child well visit program	800-611-1467 (TTY:711)
Community Management	813-392-5303 (TTY:711) Monday – Friday, 8 a.m. – 4:30 p.m., Eastern time
Disease Management and complex case programs	800-229-9880 (TTY:711) Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time
Fraud, Waste, and Abuse	800-614-4126
Go365	888-225-4669 (TTY: 711)
HearUSA	877-664-9353
HumanaBeginnings	800-322-2758 ext, 1500290 (TTY:711)
HumanaFirst^® 24-hour Nurse Advice Line	800-477-6931 (TTY: 711) Available 24/7
Long-Term Care Member Services	888-998-7732 (TTY: 711)
Member Services	800-477-6931 (TTY:711) Monday – Friday, 8 a.m. – 8 p.m., Eastern Time
Over-the Counter (OTC) program	CenterWell Pharmacy™ 800-526-1490 (TTY:711) Monday – Friday, 8 a.m. – 6 p.m., Eastern time
Pharmacy inquiries	844-918-0110 (TTY:711)
Private Duty Nursing (PDN)	If your child receives PDN services, you can report missed nurse visits. If your child’s nurse does not arrive at the scheduled time, please call the toll-free number 24 hours per day, 365 days per year, including holidays and weekends, at 800-530-1446. The on-call coordinator will notify your Care Manager and work with you and your home health agency to find a resolution within 24 hours of reporting the missed visit. To report missed visits please contact us by either email or phone. This email and telephone will be available 24 hours per day, 365 days per year: During the hours of Monday - Friday, 8 a.m. - 5 p.m., please call your Care Manager or 800-530-1446. After hours, on weekends, or on holidays, please call our new toll-free number 800-530-1446. You may email HumanaFLMedicaidPEDPDN@humana.com to report the missed PDN missed visits. When you email or leave a message, please include the following information about yourself (or our member, if someone is reporting an issue on behalf of our member): First and last name Date of birth Humana Member ID or Medicaid ID, if available How to get back to you (for example, best contact phone number, email address)
Smoking cessation program	855-330-8053 (TTY:711)
Substance abuse program	800-229-9880 (TTY:711)
Transportation	ModivCare Mymodivcare.com 866-779-0565 (TTY: 711) Monday – Friday, 8 a.m. – 5 p.m., Central time.
Vision	iCare Health Solutions MyiCarehealth.com 855-373-7627
Weight Management Program	855-330-8053 (TTY:711)