Accessibility Resources

Humana Accessibility Resources

Humana Insurance Company, Humana Health Plan, Inc. and all of their insurer and health plan affiliates and subsidiaries (collectively, “Humana”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Humana does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Multi-language interpreter services

If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language at no cost. To talk to an interpreter, call Humana Customer Support at the number on the back of your member ID card (TTY services are available). See this information in other languages: ML_AllLangTranslated_LEP_FINAL.pdf (14 KB) (pdf opens in new window)

Si usted (o alguien a quein usted está ayudando) tiene preguntas respecto de su cobertura, usted tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al servicio de atención al cliente de Humana en el número de teléfono en el reverso de su tarjeta de identificación. Ver esta información en otros idiomas: ML_AllLangTranslated_LEP_FINAL.pdf (14 KB) (pdf opens in new window)

Si oumenm (oswa yon moun w ap ede) gen kesyon sou pwoteksyon asirans lan, ou gen dwa pou resevwa èd ak enfòmasyon nan lang ou gratis. Pou pale avèk yon entèprèt, rele Sèvis Kliyantèl Humana nan nimewo 1-888-998-7732, (TTY 711). Gade enfòmasyon sa yo nan lòt lang: ML_AllLangTranslated_LEP_FINAL.pdf (14 KB) (pdf opens in new window)/a>

Language assistance & alternative formats

For our customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

  • Over-the-phone interpretation available in 200 languages
  • American Sign Language interpreters (in-person or video)
  • Linguistically-trained interpreters for visually-impaired customers
  • Video interpretation from a smartphone or computer
  • Teletype (TTY) services
  • Written materials available in languages other than English and alternative formats including braille, audio, large print, and accessible PDF

To request language assistance or request materials in alternative formats, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or video phone service is available for members who are deaf or hearing impaired at 361-214-1050.

See the Humana Language Assistance Program (1.5 MB) (opens in new window) for a detailed description of our policy and program.

At the doctor or hospital

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or video phone service is available for members who are deaf or hearing impaired at 361-214-1050.

For providers

Healthcare providers with questions about Humana's language assistance requirements can learn more on our language assistance page, or by calling Humana at the phone number listed on the member's Humana identification card, or video phone service is available for members who are deaf or hearing impaired at 361-214-1050.

On Humana web sites

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act (link opens in new window) and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines (link opens in new window) from the W3C Web Accessibility Initiative.

To provide accessible web and mobile app experiences, we strive to:

  • Make our content and navigation easy to see
  • Make it easy to interact using a mouse, keyboard, and/or touch screens
  • Provide text and visual alternatives for sounds
  • Provide text and audio alternatives for visuals
  • Support using a computer without a monitor or display
  • Support using assistive technologies to navigate and access content
  • Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, our Customer Support representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know.

To request assistance or report a problem, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or video phone service is available for members who are deaf or hearing impaired at 361-214-1050.

Discrimination is Against the Law

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Humana Inc. and its subsidiaries do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Humana Inc. and its subsidiaries:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Customer Service at 1-888-998-7732 or if you use TTY, call 711, or video phone service is available for members who are deaf or hearing impaired at 361-214-1050.

If you believe that Humana Inc. or its subsidiaries have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Discrimination Grievances
P.O. Box 14618
Lexington, KY 40512 - 4618
1-888-998-7732 or if you use a TTY, call 711.

You can file a grievance by mail or phone. If you need help filing a grievance, Customer Service is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

For assistance or more information

For questions, assistance, or special accommodations, please call Humana Customer Support at the number on the back of your member ID card (TTY services are available) or video phone service is available for members who are deaf or hearing impaired at 361-214-1050.

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