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2021 plan year benefits

We offer value-added services (sometimes called benefits or extras) to all members enrolled in Humana Gold Plus® Integrated Medicare-Medicaid. These value-added services are on top of the Medicare and Medicaid coverage you get.

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Value-added service Benefit details How do I access the benefit? $0 pharmacy copayment

Member has $0 copayment on all pharmacy services.

You will have a $0 copayment when accessing pharmacy services.

What happens if you’re charged for covered pharmacy services?

Cellphone services

Humana and SafeLink Wireless® provide a free smartphone with extra services, such as free monthly minutes, text messaging, and data usage. Benefit covers:

  • 1 phone
  • 1 charger
  • 1 set of instructions
  • 350 minutes of talk time per month
  • 4.5GB of data per month
  • Unlimited text messages each month
  • Training for you and your caregiver (at the first care manager orientation visit)
  • Free calls to Humana Customer Care for health plan assistance, and to 911 for emergencies (even if you run out of free talk time)

Learn more about this benefit, PDF opens new window

Contact SafeLink®, opens new window or call SafeLink at 877-631-2550 to enroll.

You will need to provide your Humana Gold Plus Integrated member ID.

You must be enrolled in SafeLink at least 30 days to qualify for the benefit.

Example:

You contact SafeLink to enroll in the program on August 1, 2021.

You will not have your 350 minutes per month until September 1, 2021.

Benefits are subject to change by the Federal Communications Commission under the Lifeline program.

Dental services
  • 1 comprehensive oral evaluation every 6 months
  • 1 prophylaxis (cleaning) every 6 months

Call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Health essentials kit

$0 copayment for health essentials kit through Humana Pharmacy®. One kit available per member per year. Kit includes over-the-counter (OTC) items useful for the prevention of COVID-19 and other viruses. Kit may include:

  • Acetaminophen 500 mg
  • Cloth face mask
  • Cough drops
  • Disposable, nonlatex gloves
  • Hand sanitizer
  • Oral thermometer

Talk to your care manager, or call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Meals for members who test positive for COVID-19

$0 copayment for 14 days of meals (28 meals) for members with a COVID-19 diagnosis, limited to 4 times per year.

Call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

OTC allowance

$30 per member per quarter to use toward the purchase of OTC health and wellness products available through our mail-order Humana Pharmacy.

You can find a full list of the OTC health and wellness items that you can get in the mail in the OTC catalog below.

OTC Catalog and Order Form – English, PDF opens new window

OTC Catalog and Order Form – Spanish, PDF opens new window

If you have questions about this mail-order service, call Humana Pharmacy at 855-211-8370 (TTY: 711).

Podiatry services

Member can have 6 podiatry visits per year for routine foot care.

Use our Find A Doctor service, opens new window to locate podiatrists near you.

Call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Post-discharge meals

10 precooked, frozen meals delivered to member's home after an overnight stay in a hospital or nursing facility, limited to 4 times per year.

Call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Smoking-cessation services

For help quitting smoking, member can have 16 additional visits with a primary care physician or specialist. These visits are over and above the base number of visits all members get. Refer to your Member Handbook, PDF opens new window for more information about your covered services.

Call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Transportation services

Free transportation is available for members who need to fill a prescription or get medical supplies, equipment, or other pharmacy-related items after a doctor’s visit.

Call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

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Documents & forms

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